Healthcare Customer Service Representative
GMS Connect is expanding our healthcare customer service team and looking for motivated, confident, and customer-focused professionals to join us.
We partner with leading healthcare organizations to provide members with access to essential at-home health testing kits, including A1C and urine testing kits.
As a Healthcare Customer Service Representative, you’ll assist customers by phone, answer questions, provide accurate information, address concerns, and help customers navigate the process.
If you’re someone who communicates confidently, connects easily with people, stays composed under pressure, and takes pride in providing excellent service, we’d love to meet you!
What You’ll Do
- Handle inbound customer service calls
- Assist customers with questions about health testing kits and services
- Provide accurate information and resolve customer concerns
- Build rapport and deliver a positive customer experience
- Make outbound calls and follow up when needed
- Document customer interactions accurately
- Navigate multiple computer systems
- Meet quality, productivity, and performance goals
- Work collaboratively with your team
What We’re Looking For
- Previous experience in customer service, call center, sales, retail, hospitality, healthcare, or another customer-facing role
- Excellent verbal and written communication skills
- Confident, professional, and personable communication style
- Strong listening and problem-solving skills
- Ability to build rapport and establish trust
- Ability to remain professional in challenging situations
- Strong attention to detail
- Basic computer skills and ability to learn new systems
- Ability to multitask in a fast-paced environment
- Dependable, positive, and team-oriented attitude
- Willingness to learn, accept feedback, and grow
- Call center, healthcare, or sales experience is a plus!
We provide the training, support, and opportunities you need to develop your skills and grow with the company.
What We Offer
- Paid training
- Performance bonuses
- Annual pay increases
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- Supportive team environment
- Growth and advancement opportunities
Schedule
- Full-time
- 8-hour shifts
- Day shift & Night Shift
- Monday–Friday
- Weekend availability based on business needs
Ready to Apply? Apply through Indeed by submitting your resume.
After applying, stop by our office to complete an in-house application.
GMS Connect
1925 S Perimeter Rd, Suite 125
Fort Lauderdale, FL 33309
Questions? Call us at 954-671-1661
Equal Opportunity Employer
GMS Connect is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by applicable law.
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Language:
Work Location: In person
