About Everise
At Everise, we are committed to elevating customer and patient experiences across healthcare and beyond. With a culture rooted in innovation, empathy, and growth, we empower our employees to make a meaningful impact while working in a supportive, people-first environment.
Position Summary
We are seeking a customer-focused Pharmacy Technician I – Participant Services professional to support members, healthcare providers, and internal teams with prescription-related inquiries and issue resolution. In this role, you will serve as a primary point of contact, handling inbound calls, researching requests, coordinating with cross-functional departments, and resolving non-clinical concerns.
This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy helping others, and have strong problem-solving and communication skills.
Schedule
- Hours of Operation: Monday – Friday, 8:00 AM – 8:00 PM EST
- Scheduled shifts will fall within these hours based on business needs
- Occasional overtime may be required based on operational demands
Training
2-3 weeks paid training program:
- 2 weeks instructor-led classroom training
- 2-3 days monitored production with support
Key Responsibilities
- Respond to inbound calls and inquiries from members, providers, and internal departments.
- Research and resolve prescription-related questions and concerns.
- Accurately document interactions and maintain detailed records.
- Coordinate with internal teams to ensure timely issue resolution.
- Navigate multiple systems and databases while managing a high volume of requests.
- Deliver exceptional customer service and maintain professionalism in all interactions.
- Escalate issues appropriately when additional review is required.
Required Qualifications
- Active Texas or Arizona Pharmacy Technician or Pharmacy Technician Trainee License
- High School Diploma or GED
- Strong customer service and communication skills
- Proficiency with Windows-based computer applications
- Ability to multitask, prioritize workload, and resolve issues efficiently
- Strong attention to detail and organizational skills
Preferred Qualifications
- National Pharmacy Technician Certification (CPhT)
- Previous pharmacy, healthcare, call center, or member services experience
- Knowledge of pharmacy operations and prescription processing
- Experience supporting customers in a high-volume environment
Education
- Active Texas Pharmacy Technician or Pharmacy Technician Trainee License
- High School Diploma or GED
Work Environment Requirements
- Dedicated, distraction-free workspace
- Reliable high-speed internet connection
- Ability to work in a structured, performance-driven environment
Why Join Everise?
- Fully remote opportunity
- Comprehensive training and onboarding support
- Career growth and development opportunities
- A collaborative and inclusive culture focused on people first
Apply Today
Join Everise and help us deliver exceptional healthcare experiences from anywhere. Join us to be part of a passionate team committed to advancing patient health through expert pharmaceutical care. We value your expertise in critical care environments and look forward to supporting your professional growth.
Pay: $20.00 - $21.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- TX Pharmacy Technician/Trainee License (Required)
Work Location: Remote
