Job Title: Data Center Infrastructure Technician
Location: Madison, WI 53718 (Onsite)
Duration: 09+ Months Contract (with possible extension)
Interview Process: First interviews will be 45 minutes over Teams. Second interviews will be in person at the client location.
Additional details: (8:00 AM - 4:30 PM with mandatory 30-minute lunch break).
Top Required Skills & Years of Experience:
- 3 years of experience installing, decommissioning, and troubleshooting data center IT hardware and power/data cabling infrastructure.
- 3 years of experienced with datacenter design and management concept (3+ years).
- 3 years of experience working closely with facility maintenance and security staff, solution vendors, and customers to support datacenter operations.
- 3 years of experience working within data center environments supporting data and power distribution, developing the physical infrastructure and network connectivity for installations at data center facilities.
Nice to Have Skills:
- Knowledge of electrical and mechanical systems in use in a data center environment including feeders, transformers, generators, switchgear, UPS systems, ATS/STS units, PDU's, chillers, and air handling units.
- Experience working with a datacenter visitor management system.
- Experience with Data Center Infrastructure Management (DCIM) tools.
Data Center Infrastructure Technician II
- Delivers comprehensive enterprise data center infrastructure and service support including the development, coordination, and management of physical systems, security systems, networking, operational workflow, and stakeholder relationships. Provides day-to-day operational support, maintenance, and long-term planning assistance to ensure subsystems and infrastructure function together and business needs are met.
- Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services and data center problems according to established policies, standards and procedures
- Interfaces with the Network Operations team to develop the physical infrastructure and network connectivity for installations at multiple sites including owned, leased, and collocation data center facilities.
- Manages operational intake, outtake and coordinates disposal of data center and other equipment
- Specifies and facilitates technology procurements related to data center operations and/or service offerings.
- Assists, facilitates and guides data center solutions and strategies.
- Supports all aspects of the data center service, including billing, customer service and long-term planning.
- Plans, directs and supports implementation of small to medium technical projects as needed.
- Maintains accuracy of the operational inventory of all data center equipment using the prevailing configuration management tools.
- Installs, maintains, and troubleshoots data center IT assets and cabling infrastructure.
- Interfaces with and guides vendors and customers to troubleshoot and install related server, storage and network equipment.
- Monitors and coordinates security access, and ensures adherence to all policies, standards and procedures within the data centers.
- Creates and maintains user training materials and basic technical documentation regarding data center related systems and operations, communicating changes to stakeholders.
- Serves as a point of contact for internal and external stakeholders (including facility management), identifies needs, provides solution options, and communicates issue updates and resolutions.
- Works closely with facilities, security, vendors, vendor management, and customer teams to support datacenter operations.
- Ensures compliance with operational procedures, change management processes, and customer service expectations.
- Applies working knowledge of ITIL processes, standards and guidelines
- Coordinates scheduled and emergency activities impacting the data center infrastructure
- Coordinates rack installations, decommissions, migrations, and deliveries
- Escorts visitors as required
- Assists with audits and operational readiness reviews
- Maintains knowledge of server, network, storage, rack security, and power distribution
- Coordinates multiple projects and priorities simultaneously
- Maintains familiarity with ticketing systems and asset management tools
- Leverages various technologies and tools to manage data center infrastructure, service management, capacity planning and monitoring of data center operational components
- Provides guidance to junior employees
- Maintains accurate records of data center related events and incidents
- Supports incident response and communicate status updates to stakeholders
Pay: $20.00 - $22.00 per hour
Work Location: In person
