Nation Security is seeking an Operations Manager to lead a substantial security team in providing top-tier protection across various client locations. In this role, you will be instrumental in spearheading operational excellence, driving regional expansion, and securing profitability. This is achieved by upholding rigorous performance standards, ensuring strict contract compliance, and delivering flawless service.
Role and Schedule Dynamics
- Commitment: Full-time.
- Availability: May require managing round-the-clock (24/7) operations, including remaining on call for after-hours emergencies.
- Flexibility: Potential for flexible work arrangements.
- Scope: Position may be stationed at a singular large-scale site or entail overseeing multiple geographic locations.
Key ResponsibilitiesTeam Leadership & Personnel Management
- Direct all workforce operations within your territory, encompassing recruitment, staffing, performance evaluations, disciplinary measures, and dispute resolution.
- Define precise milestones and objectives for your personnel, including the supervisory tier.
- Act as a cultural anchor, exemplifying the core values of the company.
- Elevate staff engagement through proactive coaching, mentorship, and daily face-to-face interactions.
Financial & Contractual Oversight
- Manage assigned contractual budgets to guarantee all financial milestones are successfully hit.
- Guarantee high levels of client satisfaction by verifying that security delivery aligns perfectly with contractual mandates.
Compliance, Training & Vetting
- Preserve a fully staffed roster of trained, licensed, and thoroughly background-checked personnel to fulfill operational obligations.
- Confirm that all team members successfully finish required screenings, mandatory training, and professional certifications.
Client Relations & Safety Protocols
- Cultivate strong, professional partnerships with clients, offering swift resolutions to their inquiries and issues.
- Execute health and safety evaluations, document workplace incidents, engage in formal investigations, and actively participate in safety committees.
- Carry out risk analyses and site inspections, while compiling monthly billing summaries and performance reports.
Security Operations & Incident Response
- Design and execute comprehensive security policies, frameworks, and protocols.
- Supervise the entirety of security workflows, including the management of staff, hardware, and technological systems.
- Perform routine security audits and evaluations to pinpoint vulnerabilities and neutralize risks.
- Serve as the primary liaison with emergency responders and law enforcement during critical incidents.
- Educate and train security guards on operational procedures, protocols, and industry best practices.
- Examine security breaches thoroughly and report findings to executive leadership.
- Partner with cross-functional internal departments to sustain a unified, safe environment.
- Keep abreast of evolving security technologies, industry trends, and progressive best practices.
Required Skills and Experience
- Experience: A minimum of 3 years of leadership experience within security management or a closely aligned sector.
- Industry Knowledge: Solid understanding of law enforcement regulations, protocols, and standard procedures.
- Preferred Background: Experience operating in high-security settings or militarized environments is highly beneficial.
- Background Check: A transparent, verifiable personal history covering your past employment, education, and international travel.
- Management Track Record: Demonstrated success in operational leadership, with a strong preference for experience gained directly inside the security sector.
- Licensing: Possession of a valid security industry license or an officially accredited certificate of security competence.
- Communication: Robust written and verbal communication competencies.
- Interpersonal Skills: Outstanding capabilities in customer service, team coordination, and organizational logistics.
- Adaptability: Proven capacity to thrive and deliver results in high-pressure, fast-moving environments.
Job Type: Full-time
Pay: $52,000.00 - $60,000.00 per year
Benefits:
- Employee assistance program
- Flexible schedule
- Tuition reimbursement
Experience:
- Security Operations Management: 1 year (Required)
Language:
- English (Required)
- Spanish (Preferred)
Work Location: In person
