Pay: $14.00 - $15.50 per hour
Job description:
Location: Spindale, NC (On-Site)
Pay Rate: $14.00/hour for training, goes up to $15.50/hour at 90 days+ Bonus Opportunities
Start Date: September 18th
Schedule: Monday–Friday
Position Overview
We are seeking dependable, customer-focused individuals to join our growing Scan Broker team in Spindale, NC. This specialized department supports prospective Medicare recipients by assisting with eligibility inquiries, application status updates, and guidance in selecting their first primary care physician.
This role is ideal for candidates with strong customer service experience and a background or familiarity with healthcare, Medicare, nursing homes, medical offices, or assisting family members with Medicare-related processes.
Training & Schedule:
- Application Deadline: August 31st
- Training Start: September 8th
- Training Schedule: 11:00 AM – 7:30 PM
- Post-Training Schedule: Shifts scheduled within the hours of 11:00 AM – 11:00 PM
- Employees will work an 8.5-hour shift within that timeframe
- Monday–Friday schedule
Key Responsibilities
- Serve as the primary point of contact for inbound customer inquiries
- Assist prospective Medicare recipients.
- Handle a high volume of inbound calls while maintaining professionalism and accuracy
- Listen carefully to customer concerns and provide clear, helpful guidance
- Research customer inquiries and provide appropriate resolutions
- Accurately document all interactions within company systems
- Maintain confidentiality of customer information
- Meet performance expectations for quality, productivity, and attendance
- Escalate complex issues to the appropriate departments when necessary
- Collaborate with internal teams to ensure a positive customer experience
Qualifications
- Previous customer service experience required, preferably in a call center environment
- Experience with Medicare, healthcare, medical offices, nursing homes, insurance, or personal experience assisting a family member with Medicare-related processes strongly preferred
- Strong verbal communication and active listening skills
- Minimum typing speed of 30 WPM
- Ability to navigate multiple computer systems while speaking with customers
- Strong problem-solving and organizational skills
- High attention to detail and ability to follow established procedures
- Reliable with excellent attendance and schedule adherence
- High School Diploma or GED required.
Benefits
- Health Insurance
- Bonus Opportunities including a hire on bonus
Pay: $14.00 - $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Vision insurance
Work Location: In person
