Founder / CEO — ServiceQ (Bring AutoQA to the MSP Industry)
Company: ServiceQLocation: New York City, NY · Austin/Dallas, TX · or Miami/Tampa, FL (in-region; travel to industry events)Job type: Full-time · Executive · Founder / CEOCompensation: ~$120,000 base salary + significant founder equity (illustrative exit upside of ~$0.9M base case to ~$3.6M upside case — see below)
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## Bring AutoQA to the MSP industry
AutoQA already won — just not here yet. Gong, Observe.ai, Klaus, and MaestroQA turned automated quality scoring into a category that contact centers now can't operate without. Nobody has brought that wave to the 40,000+ Managed Service Providers (MSPs) running IT for small and mid-sized businesses. That's the job: **bring AutoQA to the MSP industry — and build the company that owns it.**
Most "CEO" jobs hand you someone else's company on the back nine. This one hands you the first tee: a proven playbook, a 40,000-MSP market that has never seen it, and a head start no one else has.
ServiceQ is the AI platform that automatically scores the quality of every customer-service ticket an MSP handles. We already have a live, revenue-generating product, the core IP, committed seed capital, and integrations with the PSAs MSPs actually run on (ConnectWise, Autotask, Halo). What we need now is the founder-operator who takes AutoQA from a sharp wedge product into the quality standard the entire MSP industry runs on.
## Why this is a genuinely rare opportunity
- First-mover in a proven category. AutoQA is not a bet on whether the category works — Gong, Klaus (acquired by Zendesk), and MaestroQA already proved it. We're applying a validated playbook to a vertical that has none.- The market is pricing this category aggressively, right now. A direct AutoQA comparable (Solidroad) raised a $25M Series A in 2026. MSP-AI startups are raising $4M–$25M rounds. And the clearest signal of all: ConnectWise — the largest MSP platform — just acquired an MSP-AI startup (zofiQ). That is our most likely acquirer telling the market exactly what it wants to buy.- A moat that AI can't commoditize. AutoQA is the engine, not the endgame. It funds the real prize: ServiceQuotient (SQ) — becoming the industry standard for MSP service quality, through certification, peer benchmarking, and a best-practice community. Features get copied; a standard the whole industry measures itself against does not.- De-risked at the starting line. Existing product-market fit, working software, early paying MSP customers, and committed capital already in place. You are not starting from a blank repo and a pitch deck.
## What you'll own
- Full P&L and company-building responsibility as Founder/CEO, with board-level authority over strategy, hiring, and roadmap.- Go-to-market: convert a strong early-adopter pipeline into a repeatable MSP sales motion (direct, channel, and tradeshow-driven).- Category creation: stand up the ServiceQuotient standard — certification, benchmarking, and community — that compounds into a defensible, recurring business.- Team: recruit and lead a lean operating team across product, engineering, and revenue.- The outcome: drive the company along the path the model lays out — from early revenue toward 500–1,000 MSP customers, and a strategic exit to a PSA or platform acquirer.
## What we're looking for
This role demands lived MSP service-operations experience — not adjacency to it. The following are **requirements, not nice-to-haves**:
- **You've run an MSP service organization.** Service Manager, COO, or equivalent service-management responsibility inside an MSP — you've owned ticket queues, SLAs, dispatch, technician performance, and customer outcomes day to day, not from a slide.- **You've carried a P&L.** Direct P&L ownership or close exposure — you can read the model, own the number, and make the real trade-offs between margin, headcount, and growth.- **You've driven a roadmap.** You've managed or driven product and/or service roadmap decisions — prioritizing what gets built or delivered against real operational and customer pressure, and living with the consequences.- **You know the pain of a sub-50-employee MSP from the inside.** You've felt firsthand where small-MSP operations break. This is the non-negotiable one: that lived knowledge is exactly what will inform which features we build to solve those problems. The product is only as sharp as the operator behind it.
Strongly preferred on top of the above:
- A builder, not a caretaker. You've started, scaled, or run a B2B business and you want ownership, not a seat.- ConnectWise / Autotask / Halo fluency — you know these PSAs the way the techs who live in them do.- A revenue-first operator who can sell, hire sellers, and stand up GTM — comfortable carrying the number early and building the engine that replaces you.
You must be willing to be in-region (NYC, TX, or FL) and to travel to the MSP conferences and tradeshows where this market is won.
## Compensation & equity
- Base salary: approximately $120,000/year, scaling with the company.- Founder-level equity in the form of a profits interest — real ownership in the upside you create.- Illustrative upside (from our financial model, not a guarantee): at a strategic exit, the founder equity stake models to roughly $0.9M in the base scenario (~500 MSPs / ~$0.9M ARR) and ~$3.6M in the upside scenario (~1,000 MSPs / ~$1.8M ARR). These are modeled outcomes that depend on execution and market conditions — but they show the shape of what you're building toward.
## How to apply
Apply through Indeed with your resume and a few sentences on the best B2B/vertical-SaaS thing you've built or scaled, and why MSPs are a market you'd run through a wall for. A formal cover letter is optional; a sharp, specific note beats a generic one.
ServiceQ is an equal-opportunity employer. We evaluate every applicant on merit and what they can build.
Pay: $100,000.00 - $150,000.00 per year
Work Location: Remote
