Description:
Purpose
Execute installation, repair, and maintenance of residential and commercial pool equipment while delivering high-quality workmanship and customer service, ensuring operational efficiency, revenue contribution, and adherence to company standards.
Key Contributions
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Install, diagnose, and repair pool equipment including heaters, pumps, filters, plumbing systems, and electrical components.
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Deliver high-quality workmanship to minimize rework, warranty costs, and quality control expenses.
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Interact with customers to provide service recommendations, education, and solutions to pool system issues.
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Contribute to team revenue goals by identifying service opportunities and supporting sales targets.
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Collaborate with Service Manager and team to ensure alignment with company policies, procedures, and service standards.
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Maintain company vehicle, tools, and equipment in compliance with safety and operational guidelines.
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Execute all work in accordance with safety standards, including electrical, chemical, and equipment handling protocols.
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Support team performance by contributing to overall service KPIs and operational goals..
Success Metrics
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Missed Appointment Rate: = 8% of total scheduled appointments.
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Callback Rate: = 8% of completed jobs requiring return visit.
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Cancellation Rate: = 15% of scheduled jobs canceled.
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First-Time Fix Rate: = 92% of jobs resolved without follow-up visit.
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Quality Control (QC) Performance: = 95% of jobs completed without quality-related cost or rework.
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Customer Satisfaction (CSAT): = 90% positive customer feedback.
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Revenue Contribution: = 95% of individual service revenue target achieved monthly.
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On-Time Arrival Rate: = 95% adherence to scheduled service windows.
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Safety Compliance: 100% adherence to safety protocols (zero preventable incidents or violations).
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Vehicle & Equipment Compliance: = 98% adherence to vehicle maintenance and inspection standards.
Growth Impact
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Supports revenue growth by contributing to service sales targets and identifying additional repair opportunities.
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Reduces operational costs through high-quality workmanship and low callback rates.
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Enhances customer retention through consistent, professional service delivery.
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Strengthens operational scalability by maintaining consistent service performance and compliance standards.
Capabilities & Strengths
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Strong mechanical and technical troubleshooting skills across electrical, plumbing, and pool systems.
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Customer-focused communication skills with the ability to explain technical solutions clearly.
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High accountability and reliability with the ability to work independently while maintaining performance standards.
Requirements:
Required Qualifications
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High School Diploma or GED.
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Working knowledge of electrical systems (110V/220V) and pool equipment repair.
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Valid driver’s license with clean driving record and ability to pass pre-employment requirements.
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Ability to perform physically demanding work in outdoor environments and lift required weight.
Preferred Qualifications
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Experience in pool equipment installation and repair (residential and/or commercial).
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Knowledge of plumbing hydraulics and automated pool systems.
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Experience in a field service, customer-facing role.
