Front Office Manager
Our hotel has an immediate need for a qualified candidate for the position of Front Office Manager.
Front Office Manager operations according to brand/hotel standards, ensuring a guest friendly atmosphere and effective supervision of associates. In addition, assist General Manager with the day-to-day operations of other departments and administrative functions. Hours are both AM & PM. Must be available 7 days a week.
Duties and Responsibilities:
- Principles behind hiring, explaining expectations, holding them accountable by follow-up and taking disciplinary actions, as necessary.
- Employee hiring/selection criteria: Select prospective associates for their positive attitude and train them for technical skills.
- Do behavioral interview as part of hiring. Find out what they have done in the past and how they handled certain situations.
- Review Reporting relationship.
- Review Position description in all operating departments to include Front Desk, Housekeeping, Maintenance & Sales & Marketing.
- Review Sales & Marketing plan
- Revenue Plan
- NOI plan
- Loss Prevention and facilities management review.
- Fire alarm, sprinkler testing, smoke detector testing.
- Emergency procedure for power outage, bomb alert, etc.
- Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19. These high touch/high traffic public area cleaning standards include, however are not limited to the following:
- Interior and exterior doors, handles, door frames in common areas including restrooms, storage rooms, fitness center, pool, and Market.
- All public restrooms.
- Front Desk counter tops, credit card machines and other surface areas.
- Elevator cabs, inside and out, including buttons on landing areas.
- Business Center computer, keyboard, mouse, printer, desks, and counter tops.
- Fitness Room equipment, towel hamper, and any additional surface areas.
- Pool and Patio Area chairs and tables, towel hamper, and any additional surface areas.
- Perform other duties and functions, as required.
Position Experience and Requirements:
- High School diploma and some college preferred.
- One-year hotel supervisory experience required.
- Valid Driver’s License.
- Work schedule may vary based on business needs including working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.
- Marriott experience, a plus.
Job Type: Full-time
Pay: From $19.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hospitality management: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- York, PA 17402 (Required)
Work Location: In person
