Overview:
Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.
Job Description:
To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.
Responsibilities:
- Handle all training with associates to ensure Omni Standards.
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Communicate with all department managers on continuing basis.
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Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
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Be very familiar with the hotel computer system for training maintenance and trouble shooting.
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Complete weekly supply inventories to ensure adequate pars of such.
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Complete rate discrepancy report and make needed changes.
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Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
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Prepare group information sheets.
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Complete check-out with balance report.
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Complete credit check daily.
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Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
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Assure knowledge and training of Marketing Programs of company and hotel.
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Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications:
- Previous luxury hotel experience strongly preferred within Guest Services or Front Office
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Previous Front Office Leadership experience required.
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Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
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Ability to stand for the entire scheduled shift.
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Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
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Knowledge of Property Management Systems and related computer programs
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Strong knowledge of Microsoft Office Software
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]. 