Position Purpose:
Takes guest’s order in a friendly and courteous manner and accepts payment from guests.
Placement in the Organization:
Reports to Assistant and General Manager.
Responsibilities/Duties/Activities:
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Follows company food handling and safety procedures.
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Counts cash before and after working register.
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Recognizes, greets, takes guest order, and uses suggestive and/or upselling for every order taken.
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Uses Micro’s system to enter orders, corrects mistakes; communicates to manager when void occurs or problem arises.
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Collects payment, gives guest correct changes.
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Gives guest receipt, points out beverage and salsa bar, thanks guest, and gives proper departing comment.
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Utilizes total guest satisfaction and pleasantly/quickly corrects mistakes and answers guest’s questions.
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Maintains correct flow of orders at drive-thru window
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Uses wireless or intercom communication system to communicate with guest (drive-thru).
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Works at a pace that enables the drive-thru team to meet or exceed company service time standards (drive-thru)
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Responsible for proper cash handling and any cash shortages and/or overages.
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Cleans and sanitizes entire work area
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Regularly assists expediter and/or service assistant.
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Assists in training new cashiers
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Periodically performs additional duties as assigned by direct supervisor.
Qualification Standards
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Must meet government regulation pertaining to health risk concerns about food handling.
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Must be able to communicate with guests.
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Must have basic math skills
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Must be able to observe an ensure product is prepared and presented to company standards.
Physical Requirements:
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Reaches, bends, stoops, scrubs, lifts, and wipes.
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Must have high level of mobility/flexibility.
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Must be able to work under heavy stress/pressure during peak times.
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Exposure to heat, steam, smoke, cold and odors.
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Requires continual standing and walking.
