DEPARTMENT: Box Office
REPORTS TO: Chad Mearns
FLSA STATUS: Part-Time/Hourly/Non-Exempt Summary
The Box Office Administrator is responsible for conducting ticket sales and performing various duties related to ticketed arena events.
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Accurately operate the Ticketmaster computer ticketing system to sell tickets.
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Provide superior customer services to all customers, both in person and on the telephone, by answering questions concerning ticket prices and fees, ticket policies, schedules, reservations, facility information, facility policies, and upcoming events via in person and telephone.
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Communicate with guests to locate and deliver willcall tickets.
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Effectively and calmly interact with guests to resolve customer service issues.
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Be familiar with the venue layout to provide information such as location of restrooms, merchandise areas, exits and directions for customers.
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Operate ticket scanners and assist with fan entry during events.
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Assist with arena preparation and setup, such as, but not limited to, placing crowd control stanchions and signage, and creating seat labels for each event.
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Manage and create emails to announce upcoming shows.
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Create social media posts and ads to promote upcoming shows.
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Manage signage around the arena, posters, digital, etc.
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Accept payments via cash, check or credit card.
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Run daily box office reports and handle the daily deposit.
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Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Possess strong interpersonal and customer service skills.
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Work independently, exercising judgement and initiative.
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Ability to work with minimum supervision and understand verbal and written instructions.
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Provide attention to detail and service oriented.
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Able to work in a fastpaced environment and multitask.
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Ability to work flexible hours including nights, weekends, and holidays based on the event schedule.
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High school diploma or general education degree (GED) preferred.
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Computer and cash handling experience strongly preferred.
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Box office or guest service background a plus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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This position requires the ability to sit or stand for extended periods of time; stand, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, money, and receipts.
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This position also requires the ability to lift and/or move up to 25 pounds.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
