Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Responsibilities
· Perform all check-in and check-out tasks
· Manage online and phone reservations
· Inform customers about payment methods and verify their credit card data
· Register guests collecting necessary information (like contact details and exact dates of their stay)
· Welcome guests upon their arrival and assign rooms
· Provide information about our hotel, available rooms, rates and amenities
· Respond to guest(s) complaints in a timely and professional manner
· Upsell additional facilities and services, when appropriate
· Maintain updated records of bookings and payments
Requirements
· Work experience as a Hotel Front Desk
· Experience with Opera PMS a plus
· Understanding of how travel planning websites operate, like Booking and Google
· Exemplary Customer service attitude
· Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
