Truckload Customer Service Representative
Nexterus Inc. | New Freedom, PA
About Nexterus
Nexterus Inc. is a supply chain management company that helps small and medium-sized businesses compete effectively in today's global marketplace. We deliver solutions to complex supply chain challenges and are currently seeking a self-motivated professional to join our Domestic Customer Service team. This position reports to the Domestic Customer Service Manager or Director of Operations.
Role Overview
The Domestic Transportation Truckload Customer Service Representative is responsible for delivering outstanding service and support to domestic transportation customers. Core responsibilities include order entry, carrier rate negotiations, shipment tracking, prompt customer communication, and building strong carrier relationships.
Key Responsibilities
- Proactively track shipments to ensure on-time pickups and deliveries
- Notify clients promptly of any delays or shipment issues
- Solicit and evaluate carrier rate quotes, balancing service quality with cost
- Build and maintain relationships with both new and existing carriers using company-provided technology
- Support the domestic transportation mission by identifying high-performing carriers and addressing underperformance
- Schedule pickup and delivery appointments and coordinate carriers accordingly
- Vet carriers in accordance with company standards
Qualifications
- 2–3 years of experience in domestic transportation customer service, with truckload or brokerage experience preferred
- Working knowledge of freight transportation, load boards, rating engines, and compliance practices
- Associate’s degree or equivalent work experience
- Strong written and verbal communication skills
- Proficiency in Microsoft Excel, Outlook, and Word
- Ability to collaborate effectively in a team environment
- Commitment to Nexterus Core Values: Service, Innovation, Experience, Knowledge, Growth, and Integrity
Nexterus Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, disability, or national origin in hiring, retention, promotion, compensation, or benefits.FMC #16440NF | USDOT #2211725 | CBP #22598
Pay: $19.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
