OBJECTIVE
The Convenience Store Assistant Manager will direct, promote, and coordinate the convenience store in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.
RESPONSIBILITIES
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Greet all customers with a friendly attitude and serve our customers in a friendly, efficient manner.
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Supervise, train and direct employees in the operation of the store and high-level customer service.
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Promote positive culture and ensure effective communication.
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Establish work schedules for the daily operation of the store which follow the outlined labor budget.
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Screen and interview job applicants and complete performance appraisals on store employees.
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Ensure staff has the proper certification as needed, including, but not limited to: Responsible Beverage Server, UST Class C Operator, Serv Safe, etc.
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Follow all Serve Safe guidelines in reference to safe food handling for food service offerings. This will include ordering and receiving food service supplies, inventory, scheduling/monitoring food service production, labeling and monitoring levels.
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Prepare and process daily paperwork, deposits and invoices as instructed.
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Processes all invoices upon delivery by the store’s vendors and is accountable and responsible for minimizing shrink of store inventory.
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Maintain adequate inventories by ordering from approved vendors as needed.
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Assist in facilitating complete store inventories at other locations as needed.
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Follow directives from the Administrative office and branded supplier regarding brand policies, programs, and promotions.
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May be required to temporarily fill-in or replace the Manager at another store within the company.
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Enforce and uphold the cooperative’s credit policy.
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Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles.
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This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
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Serv-Safe Food Safety Certification
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Responsible Beverage Server Certification
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UST Class A/B Operator Certification
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Must be patient and helpful to exceed the customer’s expectations.
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Must possess basic computer skills to operate scanners, registers, calculators, etc.
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Must be able to follow verbal and written directions in regard to paperwork and daily reporting.
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Strong customer service skills with the ability to handle difficult situations professionally.
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Excellent communication skills, both verbal and written, to effectively interact with customers and staff, management and vendors.
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Above average technical/computer skills are required to work with Patron Points, online sales/delivery and app promotional opportunities.
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Experience in inventory control procedures to ensure accurate stock levels.
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Knowledge of recruiting techniques to attract qualified candidates for employment.
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Previous experience in retail management, demonstrating leadership abilities.
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Ability to supervise and motivate a team to achieve store goals.
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Proficiency in managing store operations, including cash handling and opening/closing procedures.
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Must be able to lift a minimum of ten (10) pounds frequently and up to fifty (50) pounds occasionally.
WORKING CONDITIONS
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Position requires this candidate to work 40+ hour per week in this non-exempt hourly full-time position.
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Schedule includes weekends and holidays, flexibility is essential.
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Smoke-free environment.
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This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.
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Fast-paced environment requiring frequent bending, squatting, stooping, reaching, pulling and lifting overhead and standing up to 9 hours per day.
EQUAL OPPORTUNITY EMPLOYER
