About Us
We are a growing, quality-focused practice dedicated to providing exceptional care in a warm, welcoming, and sophisticated environment. Our team values seamless operations, high standards, and genuine human connection. We believe that a client’s experience begins the moment they reach out to us, and we are looking for a sharp, personable Scheduling Coordinator to be the heart of our front-office flow.
Why You’ll Love Working With Us
- Supportive Culture: A team that respects your time, values your input, and supports your growth.
- Modern Environment: Beautiful space, up-to-date technology, and streamlined systems.
- Work-Life Balance: Consistent schedule with predictable hours (no late night shifts).
- Competitive Pay & Perks: We compensate fairly and appreciate great work.
What You’ll Do (Key Responsibilities)
- Master the Schedule: Efficiently manage daily dental appointment books, optimizing schedule density while preventing staff burnout.
- First Impressions: Greet incoming clients/patients with genuine warmth, both over the phone and in person.
- Inbound & Outbound Communication: Answer phone calls, manage emails, handle text-reminder systems, and follow up on pending treatment/service appointments.
- Seamless Coordination: Collaborate closely with clinical/service staff to ensure smooth handoffs and realistic timing throughout the day.
- Client Retention: Proactively reach out for routine check-ups, follow-ups, and unscheduled care.
- Basic Administrative Support: Verify insurance/intake details, process simple payments, and keep the reception area pristine.
What We’re Looking For (Qualifications)
- Experience: 1–2+ years in customer service, scheduling, or front-desk administration (dental experience is a must!).
- Tech-Savvy: Comfortable navigating scheduling and patient management software Ascend, multi-line phones, and electronic records systems.
- Communication: Exceptional verbal and written communication skills—you sound friendly, polished, and calm under pressure.
- Detail-Oriented: You take pride in catching the little details that keep a busy day running smoothly.
- Problem Solver: Ability to multi-task, stay organized, and handle schedule changes with grace.
How to Apply
If you take pride in providing extraordinary customer service and love keeping a schedule running like clockwork, we’d love to meet you! Please submit your resume along with a brief note telling us why you think you’d be a great fit for our team.
Pay: $25.00 - $29.00 per hour
Education:
Experience:
- Dental receptionist: 3 years (Required)
Location:
- Evanston, IL 60201 (Preferred)
Ability to Commute:
- Evanston, IL 60201 (Preferred)
Work Location: In person
