Care Coordinator
Job Description
POSITION PURPOSE: The Care Coordinator is responsible for the coordination of services including, but not limited, to: Scheduling caregivers, ensuring adequate staffing, and guaranteeing continuity of care that results in superior client care as well as caregiver and client satisfaction. Market and promote our agency with referral sources to generate new clients The Care Coordinator reports directly to: Director.
CLASSIFICATION: Hourly - Non Exempt.
SUPERVISION EXERCISED: None
PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:
The duties and responsibilities described below do not represent a comprehensive list for the position. Additional tasks may be assigned periodically as necessitated by the business demands.
- Complete duties as assigned by Management.
- Schedule caregiver staff for hours of service for new clients and open hours/shifts on existing cases. Ensure consistency, accuracy, and adequacy in clients’ schedules.
- Market and promote our agency with referral sources to generate new clients
- Maintain computer schedules and timely data entry for schedules and client information.
- Being available to work outside of office hours and weekends as needed.
- Be dependable: arrive on time and complete assigned tasks with minimal supervision.
- Coordinate clients' care and liaison between clients and caregivers.
- Answer the telephone and greet the office visitors.
- Assist with all general office duties.
- Recruit and advertise for direct care staff.
- Support staff in assigned project-based work.
- Organize and maintain file systems in compliance with office policies and regulations.
- Ensure timely copying and filing of appropriate caregiver and client documentation.
- Recognize and reward good job performance and promote caregiver recognition.
- Maintain positive relationships with clients and referral sources.
- Independently respond to and resolve client complaints and concerns.
- Communicate and refer appropriate matters to Case Manager.
- Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
- Communicate and reinforce Visiting Angels’ policies and procedures, Basic 12 and the Points System to caregiver staff.
- Maintain regular, predictable attendance.
- Perform other functions, as deemed appropriate by the management team.
- REQUIRED JOB KNOWLEDGE AND SKILLS:
- High school diploma and two years of experience in an office setting, preferably in private duty homecare.
- Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
- Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.
- Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
- Present a well-groomed image that reflects the professionalism of the business.
- Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while appropriately managing interruptions.
- Work independently with a minimum direction and/or supervision after training.
- Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
- Ability to lawfully work in the U.S.
- PHYSICAL/ENVIRONMENTAL DEMANDS:
- Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
- Must be able to lift at least 50 lbs., if working with clients.
- Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet requirements of this position.
- Must be able to properly operate office equipment.
- Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
- Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.
- All of the above demands are subject to the ADA requirements.
Job Type: Full-time
Pay: From $29.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Life insurance
- Paid time off
Application Question(s):
- Do all of your relevant home care work experiences appear on your resume? Please apply only if you have prior experience in a senior in-home care setting.
- Are you fully vaccinated against COVID-19?
- Have you reviewed and understand the job description and responsibility requirements for this position? (Required)
Experience:
- office work: 3 years (Required)
- Senior in-Home Care: 4 years (Required)
- Microsoft Excel: 2 years (Required)
Work Location: In person
