Attention all Customer Success Superstars!
We are seeking a skilled technical support specialist to join our team and help us push to the next level.
What do we do at HDPhotoHub? We are a SaaS platform that empowers thousands of professional real estate photography businesses to build their brands, run their businesses smoothly, deliver their stunning work, and add extra digital marketing value to each project. Our platform is the real deal and a leader in the industry. As the most trusted solution in our industry, we continually seek to enhance our systems and services. We recognize the importance of ongoing improvement in today’s ever-evolving tech landscape. We need your expertise to stay ahead! To find out more about our product, check out HDPhotoHub.com.
What's the culture like? We are a close-knit, fully remote team that thrives on innovation and collaboration. We treat others the way we want to be treated. We communicate via Slack, Zoom, and have regular in-person events to stay connected. Our culture is built on mutual respect, and we believe in listening to both our customers and our team to drive improvements in our company and product.
We're looking for someone who has:
- Stellar written and verbal communication skills
- Organizational skills that are out of this world
- A passion for delivering outstanding customer service
- A natural problem-solving ability
- The ability to work independently with minimal supervision
- A desire to constantly improve
- 6-12 months of remote work experience
- CSS/HTML Experience
- Domain DNS Configuration, including email records like SPF and DMARC
- Basic understanding of webhooks and APIs
- Error troubleshooting through browser tools like the console and network traffic
- If you have real estate or photography industry experience, even better!
- Looking for applicants in Spokane or the surrounding area
What's in it for you?
- A salary of $45,000 per year
- Subsidized Medical Coverage: Employee 75% paid by company, Family 50% paid by company
- $100/month company contribution to HSA
- 2 weeks paid time off in your first year
- 5 major holidays and 5 double-time holiday opportunities
You'll need:
- A quiet, professional work environment with a reliable internet connection
- The ability to jump on video conference calls at a moment's notice
- A cover letter and current resume
Want to join our team?
Apply on Indeed! For bonus points, please email your cover letter and resume to Laila Kyle at [email protected]! Let's make a difference together!
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- Do you currently live within 75 miles of Spokane, WA?
- If you are not located in the greater Spokane area, do you already have plans to relocate to the Spokane, WA area by August 31, 2026?
Work Location: Remote
