The hourly pay rate is $19–$22, based on the candidate’s experience, skills, and qualifications
We are seeking a professional, detail-oriented Reservation Specialist to join our team. This position is responsible for coordinating dining reservation for restaurants, providing exceptional service to Members and guests, and ensuring a seamless reservation experience from initial booking through arrival.
The ideal candidate is personable, organized, and thrives in a fast-paced hospitality environment. They are committed to delivering outstanding customer service while maintaining accuracy and efficiency.
Answer phone calls, emails, and online reservation requests promptly and professionally.
Manage dining reservations using the club's reservation systems.
Assist Members with dining reservations, modifications, and cancellations.
Maintain reservation waitlists and communicate availability updates.
Create and manage floor plans for dining outlets and events.
Coordinate seating requests and special accommodations with the Food & Beverage team.
Ensure reservation records are accurate and up to date.
Provide Members with information regarding club events, dining hours.
Resolve Members inquiries and concerns with professionalism and courtesy.
Collaborate with the Club Concierge, and Restaurant Managers to ensure a seamless member experience.
Promote special events and other administrative duties as assigned.
