Description:
JOB SUMMARY: Coordinate the operations of the Entrance Gate and the Visitor’s Center, including guest service, ticket sales, and cash handling.
ESSENTIAL DUTIES:
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To provide excellent customer service to Bok Tower Gardens daily visitors upon entry and exit at the Main Gate, and during their visit to the Gardens, Visitor Center and Information Desk.
- To assist the Visitor Services & Programs department with events and administrative support
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To ensure daily visitors and groups are greeted, oriented and provided assistance needed, and to attend to and resolve questions, comments, issues and concerns in an exemplary professional and personal manner.
- To handle all transactional activities for visitors using the Gardens membership, admission and ticketing software, Altru
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To provide wedding and rental clients familiarization/site tours.
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To work positively with, coordinate and train Information Desk volunteers, as well as, all BTG volunteers, as needed.
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To promote all aspects of Bok Tower Gardens including (but not limited to) special events, weddings and rentals, Pinewood tours, the Program & Event Guide offerings, art sales, Café, Gift shop and membership.
KNOWLEDGE, SKILLS AND ABILITIES:
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Excellent customer service and people skills
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Dependable and trustworthy
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Organized and detail oriented
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Strong interpersonal, problem solving, and communication (written and verbal) skills
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Ability to work independently as well as part of a team effectively
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Ability to interact and work harmoniously with a diverse paid and non-paid staff
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Ability to accurately handle large amounts of money
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Intermediate to advance level software proficiency in Microsoft Word, Excel, Outlook and Internet required, plus;
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Thorough knowledge of modern office practices and procedures and the use of office machinery and equipment required, plus;
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Ability to manage multiple tasks, with excellent organizational and follow-up skills;
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Professional manner and appearance;
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Ability to work with minimal instruction or supervision
Requirements:
EDUCATION AND TRAINING:
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High School diploma or equivalent preferred, plus;
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Previous guest experience and customer service experience dealing with a high volume of visitor/public contact; excellent human relations skills to deal effectively with visitors/public in person or on the telephone preferred, plus;
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Previous cashier experience preferred
WORKING CONDITIONS:
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Continuous communication with staff, volunteers, visitors, and management
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Occasional after hours or evening work may be required to provide staff support for special events
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Weekend and holiday work required
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Occasional bending, stooping, reaching, crouching or light lifting (up to 30 lbs)
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Prolonged periods of time standing or sitting
