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Dispatcher - Intermodal

MEDLOG USA
Kearny, NJ

Job Details

$65,000 - $70,000 a year
10 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Outlook
Spreadsheets
Intermodal transportation
High school diploma or GED
Conflict management

Full Job Description

Join a Global Leader in Transport & Logistics — MEDLOG USA

At MEDLOG, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Job Description and Responsibilities:

The Dispatcher - Intermodal will provide excellent customer service and have a great willingness to help, wherever needed, while being the main line of communication with the contractors.

Assign loads to the contractors in a timely and efficient manner
Inform our Customer Service Representatives of all developments throughout the day so they can keep our customers updated
Monitor contractors’ HOS to route and prioritize contractors’ schedules to maximize turnaround
Update database in a timely manner with appropriate route, delivery status, and time stamps
Document in our TMS for delays, dry runs, yard stops, missed loads, appointments etc.
Update contractors with important information about orders, traffic, obstacles, and requirements
Communicate contractor pay, chassis availability and appointment times
Track order costs and billing information
Confirm contractors’ completed delivery information
Track where empty containers need to go and plan accordingly
Receive emergency and non-emergency calls and record significant information
Understand and manage cut-off times for deliveries to ensure proper scheduling
Willingness and ability to solve contractors’ issues in a timely and professional manner
Schedule: Monday - Friday with occasional weekend work

Minimum Required Qualifications:

High school diploma or equivalent; college degree preferred
1-3 years’ experience in the intermodal industry; dispatch preferred
Proficiency in Microsoft Excel and Outlook as well as overall computer skills
Excellent verbal and written communication skills
Strong conflict resolution and problem-solving skills
Ability to multi-task while maintaining a positive attitude
Self-Motivated / Detail oriented / Ability to prioritize
Hold true to company core values: Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator

Work Authorization:

Authorization to work in the U.S.

Benefits:

Health, Dental, and Vision Insurance
Life and Short-Term & Long-Term Disability Insurance
401(k) with company match
Paid holidays, vacation, and sick time
FSA
Employee Assistance Program

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