About Us:
Wingstop is a fast-growing, flavor-focused brand built on operational excellence, craveable food, and a people-first culture. We’re looking for a hands-on General Manager who can lead a high-performing team, deliver exceptional guest experiences, and drive sales and profitability.
Position Summary
The General Manager is responsible for the overall success of the restaurant, including daily operations, team development, guest satisfaction, and financial performance. This leader sets the tone for the culture, ensures brand standards are executed consistently, and develops future leaders within the restaurant.
Key Responsibilities - Restaurant Operations
- Lead daily restaurant operations to deliver excellent food quality, cleanliness, and speed of service
- Ensure consistent execution of Wingstop standards, recipes, and procedures
- Maintain food safety, sanitation, and health department compliance
- Ensure proper cash handling, inventory control, and asset protection
People Leadership & Development
- Recruit, hire, train, and develop team members and managers
- Build strong shift leadership and bench strength for future growth
- Coach, motivate, and hold leaders accountable for performance and behaviors
- Foster a positive, inclusive, and high-energy work environment
Financial Performance
- Drive sales growth and profitability through effective labor and cost management
- Manage labor scheduling to meet productivity and labor targets
- Control food cost, waste, and inventory accuracy
- Review and understand P&L results and take action to improve performance
Guest Experience
- Champion an outstanding guest experience every shift
- Monitor guest feedback, SOS/SMG scores, and online reviews
- Resolve guest concerns quickly and professionally
Execution & Accountability
- Execute marketing programs, promotions, and operational initiatives
- Ensure accurate reporting, scheduling, and administrative responsibilities
- Lead by example and uphold Wingstop values at all times
Qualifications
- 2–5+ years of restaurant management experience (QSR or fast casual preferred)
- Proven ability to lead and develop teams
- Strong understanding of labor management, food cost, and operational controls
- Ability to work flexible schedules including nights, weekends, and holidays
- Excellent communication, leadership, and organizational skills
Preferred Experience
- Previous General Manager experience
- Wingstop or similar high-volume QSR experience
- Experience managing $1M+ in annual sales
What We Offer
- Competitive salary and performance-based bonus
- Health, dental, and vision benefits
- Paid time off
- Growth and advancement opportunities
- Supportive leadership and training environment
Pay: From $52,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Experience:
- General Manager: 1 year (Required)
License/Certification:
Work Location: In person
