The Front Desk Clerk is responsible for the daily operation of Saint Andrew’s Court providing administrative support to ensure efficient operation of the front office area. The Front Desk Clerk will respond to incoming calls, walk-ins (visitors and tenants) and various administrative task. Front Desk Clerks are responsible for creating a welcoming environment, assisting tenants with questions and concerns, and maintaining a clean, organized front desk office area.The Front Desk Clerk ensures the safety and security of St. Andrew’s Court and tenants at the entry point of building.
Principal Duties and Responsibilities:
1. Greet tenants and visitors with a pleasant demeanor and provide excellent customer service.
2. Monitor traffic through lobby and ensure all guest check in/out and show proper identification adherent to building policies and procedures.
3. Accept, sort and distribute all letters and packages to the appropriate persons.
4. Place maintenance orders and notify maintenance department or Site Administrator regarding pending work orders.
5. Report any hazardous conditions or emergency situations to the Site Administrator, follow appropriate safety precautions/notification procedures and make related entries in the SAC Front Desk Log.
6. Attend all staff meetings and in-service trainings as required by Site Administrator or Chief Program Director.
7. Responsible for continuous monitoring of activity in front entrance, lobby and day room; record any unusual occurrences in the SAC Front Desk Log. When necessary coordinate with Site Administrator to resolve tenants or guest concerns.
8. Participates in building and room compliance checks
9. Trains newly hired SAC staff for front desk duties as needed
10. Additional duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma and at least two 1 year of administrative office experience, security or concierge required. Associates Degree preferred.
Other Skills: Strong attention to detail is required. Great relationship building skills with individuals of diverse backgrounds. Good customer service skills; Ability to respond to visual and audible signs of danger and report to appropriate personnel; Ability to maintain high levels of confidentiality; Ability to make appropriate decisions with little supervision.
Language Skills: Excellent oral and written communication skills. Ability to effectively present information and respond to inquiries, etc.
Computer Skills: Demonstrated computer skills including Internet and Microsoft Office to conduct research and produce general correspondence and spreadsheets. Skilled in entering and retrieving information from various data base systems. Computer skills (Word, Excel and PowerPoint, Outlook) - required
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to sit, stand and walk. The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- Referral program
- Retirement plan
Work Location: In person
