The Fitness Front Desk Attendant is the first point of contact for members and guests using the Club's fitness facilities. This role is responsible for delivering a warm, professional welcome, managing check-in and facility access, maintaining a clean and organized fitness area, and supporting the overall member experience within the Club's health and wellness operations.
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Greet members and guests as they arrive, checking them in and verifying membership status
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Answer phone calls and respond to member inquiries regarding fitness hours, classes, and amenities
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Maintain a clean, organized, and welcoming front desk and fitness facility, including bathrooms and equipment areas
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Monitor fitness center capacity and enforce Club policies regarding equipment use, guest passes, and facility rules
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Schedule and manage bookings for personal training sessions, fitness classes, or other wellness appointments
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Handle basic administrative tasks, including point-of-sale transactions, retail sales, and member account updates
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Perform routine inspections of fitness equipment and report maintenance or safety issues promptly
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Restock towels, water, and other amenities throughout shifts
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Communicate effectively with fitness staff, trainers, and management regarding member needs or facility concerns
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Respond calmly and appropriately to member concerns, escalating issues to a supervisor when necessary
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Assist with special events, wellness programs, or promotions hosted by the fitness department
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High school diploma or equivalent required
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Prior experience in customer service, hospitality, or a fitness/gym environment preferred
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CPR/AED certification preferred
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Strong interpersonal and communication skills
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Basic computer proficiency, including scheduling software and point-of-sale systems
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Ability to multitask in a fast-paced, member-focused environment
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Reliable, punctual, and professional in appearance and demeanor
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Ability to lift up to 25 lbs (towels, supplies, equipment)
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Comfortable working in a fitness/wellness environment
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Availability required for early mornings, and weekends based on Club operating hours
