General Summary: ACES Builders Warranty seeks a friendly customer service / business development staff member with an excellent phone and Zoom presence to help the team achieve maximum sales profitability, customer care, growth, and expansion. Must increase market share by enrolling new builders, maintaining sales metrics and opportunity inventory, and ensuring excellent customer experience.
Requirements: Excellent written and verbal communication skills are mandatory. Aptitudes for problem solving, identifying customer needs / communication styles, working collaboratively within a team, determining solutions for customers, and presenting solution benefits. Skillful at producing sales transactions that ensure long lasting relationships. Must be able to work both independently as well as participate fully in a team environment. Familiarity and comfort with Google Docs, iOS, Wix, and automated collaboration tools is a must.
Ideal candidate values personal development and is open and willing to participate and share with others. Thrives in a work environment where ongoing learning, collaboration, cooperation and integrity are of high importance. Prides oneself as being trustworthy, ethical, persistent, organized, coachable, curious, willing and eager.
Core Functions:
Researches/Promotes/Secures/Sells new builder and remodeler prospects using a customer service oriented approach.
Updates opportunity inventory with new prospects, maintains sales materials, collaborates on planning and executing sales and marketing events and activities.
Shows up prepared for weekly sales meetings, 1-1s, learning meetings, and team meetings.
Details of Functions:
1. Establishes, develops and maintains business relationships with prospects and current ACES customers to secure new business for the company.
2. Makes and receives sales-related telephone calls and sends and responds to emails. This includes cold calling numerous prospects per week.
3. Does research to find leads, develop prospective customers and records activities and relationship info in the ACES CRM. Assists with adding and maintaining contact lists for automations.
4. Provides excellent Customer Service and maintains relationships with customers, prospects, and networking partners.
5. Coordinates business development efforts with the team working closely with our Marketing Associate. Team player who pitches in and works collaboratively within a team.
6. Participates actively in and is prepared for weekly sales meetings and frequently updates Sales Planner, Sales Inventory Databases and CRM to manage assigned business segment.
7. Shares industry information with sales team and management in order to further develop competitive customer offers.
8. Participates in Industry Trade shows and ACES sponsored events as needed.9. Able to work full time, in-person in an office setting. May cover desks for other employees during their vacations. Enjoys phone conversations and getting to know people.
Reporting: Reports directly to CEO
Pre-Qualifications : Proven results in business development, sales, or customer service areas. Experience with providing excellent customer service. Comfortable spending time reaching out to prospects via phone, email, other. Able to lift 50lbs. Clean driving history.
College: Bachelor’s Degree or equivalent experience
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
Work Location: In person
