Director of First Impressions
Keller Williams Realty
Position Type: Full-Time
Position Overview
We are looking for a positive, professional, and highly organized Director of First Impressions to join our Keller Williams Market Center.
This person is the face and voice of our office and plays an important role in creating an exceptional experience for our agents, clients, guests, and vendors. The ideal candidate is energetic, welcoming, dependable, detail-oriented, and enjoys helping others.
This is much more than a traditional receptionist position. The Director of First Impressions helps set the tone and culture of the office while providing administrative and operational support to keep the Market Center running smoothly.
Key Responsibilities
- Greet agents, clients, guests, and vendors with a warm and professional attitude
- Answer and route incoming phone calls and respond to general office inquiries
- Maintain a welcoming, organized, and professional front office and reception area
- Provide day-to-day support and assistance to our real estate agents
- Assist new agents as they become familiar with the office, systems, resources, and staff
- Help coordinate office meetings, classes, training sessions, and events
- Prepare meeting rooms, training spaces, signage, and materials as needed
- Assist with office communications, announcements, and agent-facing information
- Receive and distribute mail, packages, documents, and deliveries
- Maintain office supplies and communicate inventory or facility needs
- Assist leadership and staff with administrative projects and special initiatives
- Help ensure office policies, procedures, and systems are followed
- Build strong relationships with agents and help create an environment where people feel welcomed, supported, and connected
- Identify opportunities to improve the overall agent and client experience
What We're Looking For
Our ideal candidate is someone who:
- Has an outgoing, friendly, and professional personality
- Provides exceptional customer service
- Has strong written and verbal communication skills
- Is highly organized and able to manage multiple priorities
- Takes initiative and looks for ways to help without always being asked
- Is dependable, punctual, and accountable
- Is comfortable learning new technology and office systems
- Works well in a fast-paced environment
- Has strong attention to detail
- Maintains professionalism and confidentiality
- Enjoys working with people and being part of a team
- Brings positive energy to the workplace
Qualifications
- High school diploma or equivalent required
- Previous administrative, customer service, hospitality, or office experience preferred
- Proficiency with email, Microsoft Office/Google Workspace, and general computer applications
- Real estate experience is helpful but not required
- Ability to learn new technology and systems quickly
What Success Looks Like
The Director of First Impressions is successful when our agents and guests walk into the Market Center and immediately feel that they are in a professional, energetic, organized, and welcoming environment.
You will become someone our agents know they can count on—whether they need help finding a resource, navigating the office, preparing for a meeting, or simply figuring out who can help them.
Why Join Keller Williams?
Keller Williams is built around culture, training, collaboration, and helping people build successful businesses and lives. You'll work in an energetic real estate environment alongside agents, leadership, and staff who value teamwork, growth, and exceptional service.
If you are someone who loves people, takes pride in creating a great experience, and wants to be an important part of a growing organization, we'd love to meet you.
Apply today with your resume and a brief introduction telling us why you would be a great fit for our team.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Paid time off
- Professional development assistance
Work Location: In person
