IRONWOOD LODGE 8511 HUDSON BLVD. LAKE ELMO, MN 55042
The Newly Renovated Ironwood Lodge, Lake Elmo, Series by Marriott is seeking a Front Desk Agent Full or Part Time. 3:00pm to 11:00pm shift.
Minimum Requirements
- High school diploma or GED
- Basic experience with Microsoft Office and Excel
- Experience with Marriott systems preferred but not required
- Previous hotel or customer service experience strongly preferred
Primary Responsibilities
Guest Services
- Deliver exceptional customer service to ensure guest satisfaction throughout their stay
- Respond promptly and professionally to guest requests and concerns
- Accurately check guests in and out in a friendly, efficient manner
- Manage guest mail, messages, and safe‑deposit procedures
- Maintain solid understanding of Marriott Bonvoy benefits and enrollment opportunities
- Stay knowledgeable about room types, rates, amenities, and selling strategies
- Answer incoming calls using proper phone etiquette
- Accurately make and modify reservations
- Keep the lobby and front desk area clean, organized, and presentable
- Follow all safety, emergency, and security protocols
- Provide and manage wake‑up call requests
- Be familiar with the local area to assist guests with directions and information
- Assist with guest room cleaning when needed
- Monitor cleanliness in all public spaces, including the lobby, pool, restrooms, and back office
Cashier & Administrative Duties
- Open and close shifts, including completing cash drops
- Perform cashier functions accurately and responsibly
- Balance credit cards, direct bills, cash, and the change fund at both the start and end of the shift
- Complete all assigned tasks on the shift checklist
Communication
- Report guest concerns, operational issues, or system problems to management promptly
- Communicate effectively with incoming staff and leadership through the pass‑on log
- Notify maintenance of any repair needs
- Handle lost and found inquiries professionally and according to policy
General Expectations
- Arrive on time and in proper uniform with a visible name tag
- Maintain a professional appearance and positive attitude
- Perform additional duties as requested by Executive Staff
Compensation
Starting pay ranges from $15–$19 per hour, depending on experience.
Pay: $15.00 - $19.00 per hour
Benefits:
Work Location: In person
