As a patient care coordinator, you will work collaboratively with our clinical staff as well as other department staff to provide high-quality care for our patients. This is a part-time position working 27-28 hours per week, Monday-Friday 4:30pm-10pm.
Duties:
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Intake and discharge of patients for provider appointments and ancillary services;
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Use a variety of communication tools and systems to handle patient interactions and work collaboratively with the rest of the clinical department;
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Maintain complete, timely, and accurate documentation for each patient and continually look for opportunities to improve processes and workflow;
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Complete other assigned and clinical department tasks.
Key Skills:
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Create a positive and welcoming patient experience;
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Ability to prioritize patient requests;
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Ensure accuracy of patient data;
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Strong written and verbal communication;
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Ability to multitask;
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Ability to de-escalate conflict situations.
Major Areas of Responsibility:
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Greet and arrive patients at the front desk for scheduled appointments;
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Collect copays at the time of check-in;
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Coordinate patient paperwork and medical charts at the front desk for the provider;
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Maintain accuracy of patient accounts and demographics in multiple systems;
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Open and prepare the clinic for hours of operation;
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Schedule follow-up appointments and ancillary services at the check-out counters;
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Stock exam rooms and clinical area with medical and office supplies after hours of operation;
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Continuously improve work processes, environment, and overall experience to serve patients and meet clinic goals;
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Manage and maintain the clinical fax and refill folders and various supply logs.
Successful Clinical Support staff will be professional, customer service-oriented individuals who can communicate with a diverse patient population. Attention to detail, ability to multitask, and good chart documentation are required for success in this position.
You will also be eligible for the following benefits:
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Medical, Dental, and Vision
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Paid Time Off
