About Us
We are a well-established IT Solutions and Managed Services Provider (MSP) with over 26 years in business, providing IT support, networking, cloud services, and break/fix support to small and mid-sized businesses.
Position Overview
We are seeking a reliable, well-rounded technician who can handle both onsite client visits, remote helpdesk, and bench computer repair. This role requires strong troubleshooting skills, good communication, and a willingness to handle both complex technical issues and day-to-day support requests.
One ticket may be a network issue at a medical office, and the next may be helping a user connect a monitor or scan a document. We are looking for a technician who understands that both are equally important to the client.
Key Responsibilities
- Provide onsite IT support for business clients (5–50 users)
- Perform remote helpdesk troubleshooting and support
- Setup and deploy PCs, printers, and office equipment
- Troubleshoot WiFi, networking, and connectivity issues
- Install and configure routers, switches, and firewalls
- Assist end users with day-to-day technical issues (Windows, email, printers, scanners)
- Support small offices and multi-location clients
- Document work clearly in ticketing system
Required Skills & Experience
- 3+ years IT support experience
- Strong troubleshooting skills
- Solid understanding of networking fundamentals (IP, DNS, DHCP, ports, routers, WiFi)
- PC Hardware repair and component replacement
- Professional communication with non-technical users
The Type of Technician We Are Looking For
- Curious and willing to learn
- Patient and respectful with end users of all technical skill levels
- Team-oriented and open to direction and collaboration
- Able to explain technical issues in a calm, professional way
Job Types: Full-time, Permanent
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Experience:
- IT support: 3 years (Required)
Work Location: In person
