Service Department – Boutique Dealership Specializing in German Vehicles
Are you a seasoned sales or service professional with a passion for German engineering and a knack for operational excellence? Are you a service advisor looking for your next career step? A Technician wanting to jump inside the desk? Our boutique dealership is seeking a Service Department Manager to lead our high-touch, high-performance service team. We specialize in BMW, Mercedes-Benz, and Porsche, and pride ourselves on delivering a premium experience to every customer. This Job reports directly to the Operations manager and works a key element to the front of house team.
What You’ll Do:
- Oversee daily operations of the service department, ensuring efficiency, accuracy, and exceptional customer satisfaction
- Act as the point of contact for outside vendors and service providers
- Manage technicians, and support staff with a hands-on, team-oriented approach
- Utilize Tekmetric to its fullest potential for workflow, reporting, and customer communication
- Maintain strong relationships with customers, vendors, and internal departments
- Monitor KPIs and implement process improvements to drive profitability and service excellence
- Ensure compliance with manufacturer standards and dealership policies
- Submit and track maintenance records for internal rental fleet.
- Help maintain customer service quality threshold across all dealership channels
What We’re Looking For:
- Proven experience with German vehicles – especially BMW, Mercedes-Benz, and Porsche
- Proficiency with Tekmetric is a must, Identifix proficiency and parts ordering thru XL Parts and Worldpac is preffered
- Bilingual in Spanish and English highly preferred
- Strong leadership, organizational, and multitasking skills
- Excellent communication and customer service abilities
- A proactive, solutions-oriented mindset with attention to detail
Bonus Points:
- Prior experience in a boutique or luxury dealership environment
- ASE certifications or manufacturer-specific training
- Familiarity with digital inspection tools and modern service workflows
- Familiarity with the Turo Platform
- Experience Handling Warranty Claims
Why Join Us?
- Work with a passionate, tight-knit team in a customer-first environment
- Opportunity to shape and grow a premium service operation
- Competitive compensation, benefits, and growth potential
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Del Valle, TX 78617 (Required)
Work Location: In person
