The Customer Service Specialist serves as the primary liaison between ITT and assigned customers, managing order processing and supporting day-to-day business operations.
-
Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
-
Maintain a high level of data integrity and adhere to department turnaround times.
-
Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence.
-
Administer customer requirements via customer web portals as needed.
-
Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
-
Support Sales and Marketing forecasting and sales analysis activities.
-
Mitigate customer complaints concerning billing disputes and services rendered.
-
Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills.
-
Interface organizationally with all supportive departments as needed to support customer needs.
-
Build rapport and promote communication across internal supply chain and drive for issue resolution.
-
Promote department objectives and office lean principles.
-
5 years of customer service experience in Aerospace.
-
Business or Technical School (AA/AS) or Equivalent desired
-
Experience in the aftermarket aerospace industry; FAA repair station knowledge is preferred.
-
Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
-
Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports.
-
Must possess ERP system knowledge, experience with AS400 or Oracle is a plus.
- Candidate must be a well-organized, multi-tasking, self-starting individual
#LI-MC1
