JOB
To be qualified as a lateral dispatcher, you must currently be employed as a Public Safety Dispatcher, have passed the formal probationary period at your current agency, and meet the minimum qualifications stated below.
Class Purpose:
Under general supervision, Public Safety Dispatcher II’s perform the full range of radio-telephone operational duties in dispatching public safety personnel and equipment. This is the journey level class in the Public Safety Dispatcher series.
Distinguishing Characteristics:
Public Safety Dispatchers receive routine and emergency calls and transmit messages via communications systems consisting of radio, 9-1-1 emergency telephone lines and data terminals which operate on a seven day, 24-hour basis. Incumbents report to an Operations Supervisor, who is responsible for supervising, directing, assigning and evaluating the work of dispatch employees on an assigned shift. This position is distinguished from the next lower class of Public Safety Dispatcher I in that the latter is the trainee level class.
EXAMPLE OF DUTIES
Typical Tasks:
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Transmits and receives messages to and from User Agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
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Monitors and maintains status of assigned public safety personnel and equipment; may initiate actions to ensure adequate area-wide protection.
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Analyzes situations accurately and takes effective action to help assure field safety.
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Receives reports of situations which may result in, or have resulted in, various types of emergencies and coordinates the dispatching of emergency vehicles and public safety personnel.
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Reads and utilizes computer codes, formats and displays.
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Inquires, interprets, verifies, receives and disseminates information from national, state and local law enforcement computer networks.
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Maintains records and prepares reports of calls received and actions taken as necessary.
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Provides backup to other dispatchers as necessary.
SUPPLEMENTAL INFORMATION
Please note that Santa Cruz Regional 9-1-1's preferred method of communication with applicants is via email. As such, please ensure you verify the email address on your application, and check your email frequently, including your spam and junk folders.
1. Application: (Pass/Fail) – All applicants must complete and submit a Santa Cruz Regional 9-1-1 employment application online.
2. Sit-Along: Applicants observe Dispatch center floor operations to understand the job better. This will be your first impression on the agency. Be prepared to ask and answer questions about the job.
3. Submit a personal history statement (PHS)
5. Eligibility: Candidates who meet the minimum qualification standards and a sit-along review will be moved forward to establish an eligibility list.
6. Peer Review Panel: Candidates at the top of the eligibility list will be invited to a peer review panel; a panel interview with a group of peers consisting of dispatchers, call-takers, and lead dispatchers. If the candidate indicates a bilingual status, the bilingual assessment will be done before or after the peer review.
7. Background Process: If considered for appointment, candidates must consent to a background check, including a criminal history check and fingerprinting
8. General Manager Interview ->Conditional Offer: Applicants may progress through the recruitment process upon available authorized positions and successfully passing the preceding steps.
9. Psychological Exam and Medical Screening: This agency does not require a polygraph exam.
10. Final Job Offer with a start date.
QUESTIONS
For questions concerning this application process:
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Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
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For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
For questions about the position:
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Send an email to [email protected] or
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Call the administration office at (831) 471-1000
