SUMMARY:
This position performs reception and medical front office duties to meet the needs of Urology Associates and their staff. They are responsible for providing administrative support to ensure efficient operation of the medical office.
ESSENTIAL DUTIES AND RESPONSIBILITIES (includes but not limited to):
To perform this job successfully, an individual must be able to perform each essential duty correctly and in a timely fashion. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
o Greet patients in a welcoming and respectful manner.
o Responsible for patient check in and check out, inform clinical staff when patients arrive.
- Assist patients with completion of admission paperwork, financial waivers, and ABN forms.
- Copies and verifies current patient insurance cards.
- Verify insurance coverage and benefits.
- Generate billing / routing slips for patient appointments.
- Accept co-payment, co-insurance, deductible, and outstanding balance payments.
o Answers and screens phone calls and makes return calls.
- Records and distributes messages manually and via email/fax/EPIC.
- Pages providers when necessary and distributes pager information when appropriate.
o Responsible for patient scheduling.
- Schedules patient appointments for office visits and in-office procedures.
- Manages the referral queue and EPIC Inbasket messages when assigned.
- Updates daily clinical schedules.
- Follows up on no-show patients and routes no show billing slips.
o Monitor patient wait times and communicates delays to appropriate staff member.
o Maintains patient waiting area in a clean and orderly fashion.
o Receive incoming mail and deliveries, process outgoing mail and packages.
o Distribute incoming faxes to appropriate recipients.
o Communicate patient complaints and problems to appropriate staff.
o Respond appropriately to emergent situations.
o Performs other duties as assigned.
Other Responsibilities:
- Abide by Urology Associates Code of Conduct.
- Maintain strict confidentiality regarding patients and private employee matters.
- Maintain reliable attendance in accordance with Urology Associates attendance policy.
- Must be able to work as a team, rely on others for support, and provide support to ensure efficient and safe patient care.
- Complete all annual and new competencies in a timely fashion.
- Know and follow existing chain of command within office/clinic.
- Conduct oneself in a caring and sensitive manner which promotes positive relations with patients, visitors, and co-workers.
- Demonstrate leadership, precise communication skills, problem solving, and conflict/resolution amongst co-workers.
- Maintain high standards of professional conduct by proper treatment of employees and dedication to company goals.
- Travel to other locations (other than “home” clinic) to meet the needs of the other clinic, patients, and physician/APP.
JOB REQUIREMENTS (Knowledge, Skills and Abilities):
- Experience in medical terminology and third-party payer systems (preferred).
- Customer service oriented.
- Display teamwork attitude and good interpersonal skills.
- Have a pleasant disposition and high tolerance level.
- Strong analytical and problem-solving skills.
- Have multi-tasking capabilities with strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Be proficient in using various office equipment such as copiers, scanners, faxes, and phones.
- Be proficient at learning and utilizing various computer software.
- Ability to work effectively with staff, physicians and external customers with limited supervision.
- Ability to follow direction and/or company policy as directed by management.
- Ability to be punctual and maintain an acceptable attendance record.
- Ability to maintain confidentiality.
- Ability to read, write, and speak English.
EDUCATION/TRAINING/EXPERIENCE:
- High School graduate or equivalent.
PHYSICAL REQUIREMENTS:
- Required to sit, stand, walk, bend, crouch, and stretch.
- Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator and other office equipment
- Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
- Requires lifting papers and boxes up to 20 pounds occasionally
- Requires dexterity to type 45 wpm.
WORKING CONDITIONS (environment and safety):
- Work performed in office environment.
- Involves frequent contact with professional staff and patients.
- Interaction with others is frequent.
- Individual will provide services at the Waukesha and Oconomowoc facilities.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have reliable transportation to drive between clinical offices during working hours?
Education:
- High school or equivalent (Required)
Work Location: In person
