One of our clients in the government domain is seeking IT Service Desk Consultant.
IT Service Desk Consultant
On-Site
1320 Arthur E Adams Dr, Columbus, OH 43221
Long Term
Shift Timing:
- This will be a second shift position, 3:00 PM to 11:00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week is Saturday night @ 11:00 PM).
- May be asked to work overtime to cover other staff at times; however, this will probably occur very seldom.
Responsibilities:
Provide call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters metadata into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform-specific documentation).
Knowledge of:
- Computers and electronics
- Oral and written communication tools and techniques
- Customer support and personal service
- Telecommunications (e.g., microwave, wireless, fiberoptic)
- IT security principles and methods
- Motorola MCC 7500 Radio Console
- MARCS tower site safety practices (e.g., HVAC, door alarms, etc.)
- Operating system installation and configuration procedures
- Network standards, protocols, and procedures
- Platform usage
- Capabilities of network equipment including routers, switches, bridges, and related hardware
- Backup and recovery techniques
- Technical writing and documentation practices
Skills:
- Reading comprehension
- Speaking
- Service orientation
- Installation
- Troubleshooting
- Critical thinking
- Systems evaluation and operational/systems monitoring
Ability to:
- Transport items up to 50 lbs.
- Operate help desk software (e.g., ServiceNow, Salesforce, Remedy, Cisco Finesse, Jabber (for call center), IRIS, PowerShell, Genesis, UEM, Grafana, and Microsoft Office 365 applications)
- Carry out instructions in written, oral, or pictorial form
- Understand manuals and verbal instructions that are technical in nature
- Stay abreast of current technologies in assigned IT areas
- Deal with problems involving several variables in a familiar context
Skills Required:
- Experience in Help Desk Software (e.g., ServiceNow & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana).+5 Years
- Capable of High-Level Documentation and Attention to Detail in Service Now / Ticketing solution.+3 Years
- Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.+5 years
