Primarily responsible for the smooth, efficient client journey; greeting, orientation to facilities, assigning lockers and guiding guests to the relaxation lounges. Also responsible for maintaining the cleanliness and order of the locker rooms, relaxation lounges and fitness facilities.
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Adheres to all Carillon Miami Wellness Resort standards for guest service.
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Takes ownership of guest problems or complaints, and refers situations to a supervisor or manager if unable to fully satisfy the guests.
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Takes care of guest needs, ensuring that supplies are available and that the facilities are kept impeccably neat and clean, and in safe conditions at all times.
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Monitors guests, ensuring their safety by showing them proper use of facilities; Maintains the lounge and assists the guests in the lounge area.
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Restocks linen and laundry in all areas of the spa and transports soiled linens to the laundry facilities.
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Performs other job-related duties as directed.
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Provides assistance to guests in the operation of spa amenities and the basic operation of Fitness equipment.
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Maintains the order and cleanliness of group exercise studios and fitness equipment in all fitness areas.
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Monitors and maintains the entire facility, notifying Maintenance immediately when facilities need servicing.
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Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
Education, Experience and Skill Requirements
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Must be able to perform a variety of responsibilities, including providing world-class guest service, and the cleaning and maintenance of the locker rooms, lounge and fitness facilities.
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Must be alert to safety hazards to ensure guest safety and smooth operation of locker rooms, lounge and fitness facility.
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Must be able to handle stressful and/or emergency situations.
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Must have a positive attitude and be able to work with a variety of people.
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Must take pride in Carillon Miami Wellness Resort standards of safety, cleanliness and guest service.
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Good communication skills – English required.
Carillon Miami Wellness Resort is an equal opportunity employer.
