Job Title: IT Systems Coordinator
Department: Administrative
Reports To: President
FLSA Status: Full-Time, Non-Exempt
Position Summary: The IT Systems Coordinator is responsible for day-to-day administration,
support, and continuous improvement of Hovde Properties’ technology infrastructure. This role
ensures reliable, secure, and efficient IT operations across all business units, including property
management, construction, accounting, and corporate functions.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be
able to perform the following satisfactorily; other duties may be assigned. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Information Operation and Support:
- Serve as the primary point of contact and advisor for IT-related issues across the
Company and translate business needs into actionable IT plans.
- Serve as the liaison with the Managed IT Services provider to resolve hardware,
software, network, and user access issues.
- Support onboarding and offboarding employees, including account setup, system
access, and equipment deployment.
- Lead coordination of technology initiatives across residential operations, construction,
administration, and the family office and present leadership with clear options and
recommendations.
- Drive standardization of property technology systems across all locations.
- Develop deep working knowledge of the key line of business applications and identify
opportunities to expand its use across business functions.
- Research and pilot AI and automation tools for tenant engagement, workflow
optimization, and operational efficiency.
- Maintain technology standards and hold departments accountable for using approved
solutions.
- Participate in leadership and cross-departmental meetings as the technology
representative.
- Manage vendor relationships and coordinate with Manager IT Services provider.
Systems Administration and Maintenance:
- Track and maintain licenses for software across the Company.
- Administer and maintain core line of business applications.
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- Manage user accounts, permissions, and access controls in accordance with Company
security policies.
- Assist with implementation and optimization of property management, accounting, and
construction software platforms.
- Coordinate with third-party IT and application providers for escalated issues.
Cybersecurity and Compliance:
- Support company-wide cybersecurity initiatives and best practices.
- Enforce IT policies and procedures, ensuring compliance with internal standards and
external best practices.
- Assist with regular system backups, disaster recovery planning, and business continuity
efforts.
- Coordinate with third-party IT providers to review security reports, help identify areas of
improvement and assist with coordinating and deploying security initiatives.
- Lead training and awareness efforts with employees on IT security.
Infrastructure and Network Support:
- Coordinate with IT services partners to maintain office network infrastructure, including
Wi-Fi, VPN and firewall systems.
- Coordinate with vendors and service providers for system upgrades, maintenance, and
troubleshooting.
- Assist with evaluating and implementing new technologies to improve operational
efficiency.
Project Coordination:
- Support IT-related projects, including system upgrades, software deployments, and
process improvements.
- Document system configurations, procedures, and troubleshooting guides.
- Provide training and guidance to employees on new tools and technologies.
- Provide strong project coordination and organizational skills.
Technology and Operations Support:
- Provide on-site and remote support to corporate office and property locations.
- Support property management systems and business software platforms.
- Assist with AV setup for meetings and presentations.
- Track IT inventory, licenses and equipment lifecycle.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self
against standard of excellence. Recognizes and acts on opportunities. Sets and achieves
challenging goals. Takes calculated risks to accomplish goals.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts
in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed.
Selects and uses appropriate communication methods.
Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments.
Meets attendance and punctuality guidelines. Responds to requests for service and assistance.
Takes responsibility for own actions.
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Planning & Organization - Integrates changes smoothly. Plans for additional resources.
Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an
organized manner.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully.
Identifies problems in a timely manner. Resolves problems in early stages. Works well in group
problem solving situations.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team
spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts
success of team above own interests.
Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical
skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
Qualifications: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education/Experience:
- Associate or Bachelor’s degree in Computer Science, Information Technology, or a
related field (or equivalent experience).
- 2-5 years of IT support experience.
- Experience working with Microsoft 365 environment required.
- Experience in real estate, property management, or construction environments is a
plus.
- Excellent troubleshooting and customer service skills.
Certificates and Licenses: None.
Language Ability:
Read, analyze, and interpret complex documents, financial reports, and legal documents.
Respond to inquiries or complaints from customers, agencies, or members of the business
community. Effectively present information and respond to questions from managers,
customers, and the public.
Reasoning Ability:
- Define problems, collect data, establish facts, and draw valid conclusions. Interpret an
extensive variety of technical instructions in mathematical or diagram form and deal with
a variety of abstract and concrete variables.
Computer Skills:
- Proficiency in using relevant software and technology tools, such as Microsoft Office
Suite (Word, Excel, PowerPoint
- Proficiency in Adobe Creative Suite applications including InDesign, Photoshop,
Illustrator and Acrobat
- Experience with web editing and social media platforms
Work Environment: The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
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accommodations may be made to enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee may regularly work in a standard
office environment. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must
be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. While performing the duties of this job, the employee is regularly required to sit, stand,
walk; use hands or fingers, handle or feel; reach with hands and arms; talk or hear. The employee
is occasionally required to climb or balance or stoop. The employee must occasionally lift and/or
move up to 25 pounds.
The above job description is not intended to be an all-inclusive list of duties and standards of the
position. Incumbents will follow any other instructions, and perform any other related duties, as
assigned by their supervisor.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
