Overview:
The Interior Household Manager provides hands-on support and oversight of housekeeping, laundry services, and other assigned interior operations. Working closely with the Director of Residences, Staff, and Personal Services, this role oversees and coordinates housekeeping operations, including inventory management, organization, cleanliness, and all laundry services across the primary residence and other assigned properties.
This position actively performs housekeeping duties at the primary residence and supports operations at additional locations. The Interior Household Manager is responsible for the direct management, supervision, and support of housekeeping staff, as well as contractors and seasonal interior personnel. This position provides leadership to the interior household team whose objective is to contribute to the simplification and efficiency of the daily activities of the residence and other properties.
What You'll Do:
Household Operations:
- Provide hands-on oversight and execution of all housekeeping and laundry operations across family properties, ensuring consistently high standards of cleanliness, organization, and efficiency.
- Maintain expert knowledge of housekeeping and laundry practices to optimize workflows and uphold service excellence. Establish and implement household standards, systems, and procedures.
- Perform daily opening and closing procedures, including walkthroughs of the residence to ensure overall tidiness, proper storage of personal belongings, and clear communication of any pertinent updates.
- Deliver comprehensive housekeeping services, including cleaning, organizing, laundry, ironing, and upkeep of all interior spaces such as kitchens, bedrooms, bathrooms, common areas, recreational spaces, and storage areas.
- Oversee all aspects of laundry and dry-cleaning services, including the coordination of incoming and outgoing items and delivery to designated locations.
- Manage inventory and stocking of all household, cleaning, and toiletry supplies; coordinate with the Family Assistant to ensure timely replenishment.
- Oversee and coordinate routine, seasonal, and deep cleaning projects, including spring cleaning, and storage room maintenance. Partner with the Property Manager when additional support is required.
- Coordinate and manage vendor services and household maintenance needs, including meeting service personnel, communicating repair requests, and ensuring timely resolution of issues.
- Oversee interior plant care, fine item maintenance (e.g., crystal and silver), and overall presentation standards throughout the residence.
- Oversee organization and maintenance of the Principal’s personal areas, including inventory management for toiletries, OTC medications as well as valuables such as jewelry and art.
Leadership & Staff Management:
- Provide direct supervision, leadership, and clear direction to interior household staff, seasonal employees, and contractors, setting expectations and monitoring performance to ensure high standards are consistently met.
- Assign, delegate, and oversee completion of daily, weekly, and monthly tasks, ensuring all work is executed efficiently and to established household standards.
- Develop and manage staff schedules across all assigned properties, ensuring appropriate coverage and operational efficiency.
- Review, approve, and submit timesheets for hourly employees, managing overtime in alignment with the needs of the Family.
- Serve as the primary point of contact for interior household staff, providing guidance, support, and timely resolution to operational questions, including availability for urgent matters outside of standard working hours as needed.
- Partner with the Director of Residences, Staff, and Personal Services, as well as Property Managers, to communicate updates, ensure alignment, and support day-to-day operations.
Household Coordination and Property Support:
- Manage multiple short- and long-term projects with strong attention to detail, discretion, and follow-through, ensuring high-quality execution.
- Coordinate events, family gatherings, and household functions, including catering and entertainment, in partnership with the Family Assistant to ensure seamless execution.
- Greet guests upon arrival, direct them appropriately, and manage the receipt and documentation of deliveries and gifts.
- Oversee seasonal and holiday initiatives, including the planning, installation, and removal of interior and exterior holiday décor.
- Travel to all assigned properties to ensure five-star quality standards and readiness of residence prior to the family’s arrival.
- Communicate with the Directors of Residences, Staff, and Personal Services and applicable staff regarding schedules, priorities, and operational updates.
What You'll Bring:
- At least 8-10 years of prior housekeeping/ house cleaning experience.
- Previous leadership experience required.
- Ability to initiate, prioritize, and follow through on projects with little supervision.
- Ability to see the big picture, anticipate needs and initiate projects accordingly.
- Ability to motivate staff in a positive and cooperative manner. Encourage personal development of each staff member.
- Excellent verbal and written communication skills.
- Good judgment and decision-making skills.
- Strong multi-tasking and organizational skills.
- Ability to interact professionally and effectively with all levels of management and staff.
- Proficient in Microsoft Word and Excel.
- High-end hospitality experience preferred.
Additional Requirements:
- Responsibilities are conducted in the family home. The right candidate must genuinely be committed to be part of a team whose shared goal is to provide exemplary service and to positively contribute to a healthy, active, and loving home environment.
- The family’s privacy is of critical importance; therefore, the highest level of confidentiality in the family’s business and personal matters must be exercised at all times.
Essential Physical Demands:
- Ability to lift thirty (30) pounds to maximum height of six (6) feet.
- Ability to climb stairs, bend, kneel, and remain standing on feet for lengthy periods of time.
- Pushing/pulling vacuum cleaner and other household maintenance equipment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
