Group 1 Nissan Southwest Houston is seeking a high-performing Automotive Service Advisor to join our team! This is an opportunity to work in a fast-paced, results-driven environment where delivering an exceptional customer experience and building lasting relationships are key to success.
We’re looking for a motivated professional who takes pride in their work, thrives on performance, and wants to be part of a team that values quality, collaboration, and growth. Apply Now!
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Greet customers in a timely, friendly manner and obtain pertinent vehicle information
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Actively promote and build rapport with the customer
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Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
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Generate and provide customer with a complete and accurate estimate of repair
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Establish and communicate completion time of repair with customer and technician
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Answer incoming service calls
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Maintain and schedule service appointments
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Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
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Strictly follow the manufacturer’s warranty guidelines and procedures
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Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
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Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
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Proven customer-facing sales experience required; automotive background is a plus
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Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
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Familiarity with CSI scores/customer surveys
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Valid driver license in the state that you will work and a good driving record
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Excellent customer service skills
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Professional appearance and work ethic
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Must pass background check, MVR, and drug screening
In addition to competitive pay, we offer our associates the following benefits:
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Health, Dental, Vision, Life, and Disability insurance
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401(k) plan with company match
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Paid Time-Off
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Employee Stock Purchase Plan
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Employee Vehicle Purchase Program
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Professional work environment with job training, provided equipment, and advancement opportunities
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Market-leading pay based on experience plus bonuses
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Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
- Pinnacle Awards Program
