The In-Room Dining Server delivers food and beverage orders to guest rooms, including amenities, to hotel standards. They also stock, maintain, and charge in-room refreshment center items. They assist in the maintenance of the In-Room Dining area and equipment, and provide courteous, attentive, and elevated service.
DUTIES AND RESPONSIBILITIES
Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
Serve alcoholic beverages, non-alcoholic beverages, and meals to guests, courteously and efficiently, according to hotel specifications.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Assist in the maintenance of the outlet area and equipment.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
Maintain complete knowledge of designated glassware and garnishes for each drink.
Maintain complete knowledge of table/seat/station/room numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
Maintain complete knowledge of equipment and use only as intended.
Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.
Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.
Retrieve all alcoholic beverages from bar and place on table/tray in accordance with the hotel standards.
Transport tables/trays from the In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
Set up and deliver amenities to designated rooms.
Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.
Prepare, track, and retrieve all tables/trays from guest rooms according to hotel standards.
Complete opening and closing side duties.
Greet guests and deliver food according to hotel standards, within the specified timeframe.
Prepare guest check and process payment, adhering to all cash handling and credit policies.
Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Maintain a professional and personable appearance at all times, according to hotel standards.
Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
All other duties as requested.
