Essential Duties and Responsibilities:
The IT Support team maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly.
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Perform related duties as assigned by supervisor
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Respond quickly to computer security issues
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Installing and configuring computer hardware, software, systems, networks, printers and scanners
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Monitoring and maintaining computer systems and networks
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Responding in a timely manner to service issues and requests
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Troubleshoot system and network problems, diagnosing and solving hardware or software faults
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Prioritize and manage many open cases at one time
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Setting up accounts for new users and deal with password issues
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Deleting accounts for terminated employees
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Repairing and replacing equipment as necessary
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Testing new technology
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Maintain compliance with all company policies and procedures
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Project Management
Education and/or Work Experience Requirements:
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Excellent verbal and written communication skills, including ability to effectively communicate w employees
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Excellent computer proficiency (MS Office – Word, Excel and Outlook)
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Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory, Veeam preferred, but not required
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Knowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
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Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
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Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
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High school diploma or GED required
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Bachelor's degree preferred
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3+ years of IT support experience required
Physical Requirements:
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Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
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Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
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Must be able to lift and carry up to 50 lbs
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Must be able to talk, listen and speak clearly on telephone
