Job Overview
Join our dynamic team as a Staybridge Front Desk Clerk, where you will be the welcoming face and vital communication hub of our hotel. This energetic role involves providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience from check-in to check-out. Your organizational skills and positive attitude will help create a warm, efficient environment that guests remember and appreciate. If you thrive in fast-paced settings and enjoy assisting others, this position offers an exciting opportunity to make a meaningful impact every day.
Duties
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression
- Answer multi-line phone systems promptly and courteously, directing calls as needed
- Manage front desk operations including check-ins, check-outs, and reservations using office management software
- Handle guest inquiries with clear communication, providing information about hotel amenities and local attractions
- Maintain accurate records through filing, proofreading, and updating guest information in computer systems
- Support office management tasks such as calendar management, scheduling appointments, and organizing documents
- Assist with clerical duties including typing correspondence, managing client communication, and supporting administrative tasks
- Ensure the reception area is tidy and welcoming at all times, demonstrating excellent phone etiquette and customer support skills
Qualifications
- Bilingual abilities are highly preferred to serve diverse guest needs effectively
- Proven experience in office management or front desk roles within hospitality or administrative environments
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel) and other office software applications
- Prior clerical experience involving phone answering, data entry, filing, and proofreading
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting
- Outstanding customer service skills with a friendly demeanor and professional phone etiquette
- Experience with multi-line phone systems and calendar management is advantageous
- Demonstrated ability to communicate clearly with clients and team members in person and over the phone
This role is an excellent fit for motivated individuals who excel at organization, enjoy helping others, and want to be part of a vibrant hospitality environment. All positions are paid roles that offer valuable experience in customer service, office management, and administrative support.
Pay: $15.00 - $16.00 per hour
Benefits:
Experience:
- HOSPITALITY: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Ames, IA 50010 (Preferred)
Work Location: In person
