Overview
We are seeking a highly driven and experienced Retail Operations Manager to oversee performance, operations, and team development across multiple store locations. This role is responsible for driving revenue growth, maintaining operational excellence, and ensuring consistency in execution across all stores.
The ideal candidate is both strategic and hands-on, capable of managing managers, optimizing store performance, and implementing scalable processes. This individual will play a critical role in shaping company culture, improving efficiency, and supporting future growth initiatives, including store expansion.
Key Responsibilities
Leadership & Team Management
● Lead, manage, and develop store managers and staff across multiple locations
● Oversee employee performance, accountability, and alignment with revenue goals
● Manage all behavioral and disciplinary issues in a consistent and professional manner
● Conduct employee reviews and provide ongoing coaching and development
● Lead hiring and onboarding processes, including new hire paperwork and benefits coordination
● Serve as the primary point of contact for escalations and emergency situations
● Point of contact for all store managers
Sales & Revenue Management
● Partner with upper management to establish and execute revenue goals
● Monitor store performance and implement strategies to improve sales and profitability
● Collate and analyze sales data, providing insights and reporting to leadership
● Adjust staffing and operational strategies to align with sales trends and demand cycles
Operations & Store Execution
● Oversee scheduling across all locations, ensuring proper coverage for peak periods, events, and releases
● Ensure stores maintain high standards of cleanliness, organization, and operational readiness
● Manage store transfers and inventory flow between locations
● Monitor incoming shipments and plan for their impact on store operations
● Ensure all store and office supplies are maintained (e.g., gift cards, paper, equipment)
Merchandising & Marketing Coordination
● Establish and enforce merchandising standards and planogram execution
● Plan and support in-store events, product launches, and key releases
● Collaborate with marketing to execute promotions and drive customer engagement
Process & Compliance
● Review, update, and enforce SOPs to ensure consistency and efficiency
● Monitor and manage labor costs across all locations
● Review and approve manager timecards for accuracy
● Oversee secret shopper programs and ensure service standards are maintained
Strategic Growth & Expansion
● Identify and implement operational improvements to support scalability
● Lead store expansion initiatives, including opening new locations and optimizing existing stores
● Research and implement new product programs based on trend and growth needs
● Work with internal teams to identify industry trends and adjust strategy accordingly
● Help shape and maintain a strong, consistent company culture across all locations
Qualifications
Experience
● 3+ years of experience in retail management, multi-unit management, or operations leadership
● Proven track record of driving revenue growth and managing team performance
● Experience overseeing multiple locations or managing managers strongly preferred
Skills
● Strong leadership and team development capabilities
● Ability to analyze data and translate insights into actionable strategies
● Excellent organizational and operational management skills
● Confident decision-maker with the ability to manage competing priorities
● Strong communication and interpersonal skills
Attributes
● Results-driven with a high level of accountability
● Hands-on leader who leads by example
● Adaptable and comfortable in a fast-paced, evolving environment
● Strong attention to detail with a focus on consistency and execution
Availability
● Must be available to travel between store locations as needed
● Flexibility to work evenings, weekends, and during key retail events
Why Join Our Team?
● Play a key leadership role in a growing retail organization
● Direct impact on revenue, operations, and company strategy
● Opportunity to lead expansion and shape the future of the business
● Work in a fast-paced, team-oriented environment with room for growth
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
