Requirements:
High school education or equivalent experience
3 years' experience in the HVAC industry
Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation
Knowledge of computer technology including Word, Excel, and e-mail
Excellent written, oral, and interpersonal communication skills
Able and willing to work flexible hours as needed
Responsibilities:
Dispatch heating and air conditioning service calls in the most efficient manner
Request and schedule yearly heat and air conditioning preventative maintenance with customers
Maintain tune up schedule and calendar for Customer Care
Monitor callbacks
Work with Customer Care and coordinate scheduling
Work directly with Home Services team to schedule service work and assign personnel
Schedule second visits to complete service work while technician is on site
Communicate with customers to make arrangements to complete requested work
Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner
Issue purchase requisitions for service technicians as needed
Provide all customers with consistent, quality service in accordance with company procedure
Utilize the dispatch board in Cargas to its full capabilities
Monitor and maintain GPS metrics
Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI.
Complete projects and other duties as assigned by the Home Services General Manager
Authority:
Prioritize service requests
Finalize arrangements with the customers to enter the property and notify the Service Technician
Recommend personnel needs and/or actions to the Operations Manager of Home Services
Not authorized to bind the company in any contract
Our team members enjoy:
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Comprehensive health benefits - Medical, dental, and vision insurance
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Generous 401(k) company match
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Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
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Generous PTO each year
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Paid Holidays
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Gym reimbursement up to $30/month
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Tuition Reimbursement
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The stability of a long-standing, values driven company that invests in your growth
Brand: Shipley Energy
Address: 714 Loucks Mill Road York, PA - 17403
Property Description: Shipley Energy - LMR
Property Number: 5
