Sr. Operations Manager
$90,000 - $110,000
** Bonus Eligible *
SUMMARY OF POSITION
The Senior Operations Manager is responsible for planning, operating, and managing a full-service aircraft detailing business which supports private and corporate aircraft 24x7x365. This role is on-site, managing a base-airport with responsibilities extending to satellite airports within a defined area (mobile dispatch). The Sr. Operations Manager is responsible for meeting safety, quality, and financial (P&L) goals.
The ideal candidate has strong safety acumen, experience directing the work of teams, developed relationships in business aviation, and experience in airport or aviation operations management. This position partners cross-functionally to optimize performance, enhance customer satisfaction, and support business growth.
RESPONSIBILITIES
- Provide leadership and oversight of daily aircraft detailing operations, ensuring safe, efficient, and high-quality service delivery. Detailing operations occur 24x7x365.
- Lead, develop, and manage frontline teams, including hiring, training, scheduling, performance management, and succession planning to ensure a strong and sustainable leadership pipeline.
- Foster a safety-first culture, ensuring full compliance with all FAA, OSHA, TSA, airport and company policies and procedures.
- Ensure the highest levels of safety compliance; provide direct oversight for safety and implement corrective actions to mitigate risks of accidents, incidents, and injuries.
- Oversee operations ensuring premium service standards and customer satisfaction
- Maintain open communication with customers and business aviation partners (e.g., FBOs, MROs, OEMs), fostering brand recognition, loyalty, and strong relationships with current and prospective customers.
- Manage, track and address customer feedback to ensure high satisfaction levels.
- Partner with internal departments to ensure seamless coordination of services, resources, and operational priorities
- Develop and implement operational strategies, policies, and procedures to improve efficiency, productivity, and service quality
- Monitor operational performance metrics, analyze data, and implement continuous improvement initiatives
- Manage budgets, financial reporting, cost controls, and revenue optimization to meet or exceed financial targets
- Ensure proper inventory control, equipment readiness, and facility maintenance
- Lead workforce planning efforts, optimizing labor utilization and scheduling to meet operational demands
- Proactively address and resolve operational challenges and customer concerns in a timely and professional manner
- Build and maintain strong relationships with clients, stakeholders, and business partners to support retention and growth
- Oversee employee adherence to training requirements, PPE standards, and company protocols, while ensuring all required airport badges, driving authorizations, and security clearances remain current.
- Review and manage timekeeping, payroll accuracy, and employee documentation in accordance with company policies
- Lead operational audits, quality assurance programs, and regulatory inspections
- Develop and maintain emergency response plans and ensure team preparedness
- Stay current on aviation industry trends, regulatory updates, and best practices
- Provide regular reporting and performance updates to senior leadership
- Support business development efforts and identify opportunities to expand services and partnerships
- Perform additional duties as assigned
QUALIFICATIONS
- Must be 18 years of age or older and eligible to work in the United States
- Ability to read, write, speak, and understand English
- Demonstrated leadership experience in operations management, preferably with previous experience in aviation
- Strong knowledge of FAA, OSHA, TSA/airport regulations
- Experience managing budgets and performance metrics
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office
- Ability to work flexible schedules and travel as needed
- Valid driver’s license and reliable transportation
- Must pass all required screenings and badging
EDUCATION & EXPERIENCE
- Associate or bachelor's degree preferred; equivalent experience considered
- 5+ years of progressive leadership in aviation or airport operations
- Knowledge of airport safety & security procedures preferred
- Prior and recent Scissor Lift Certification preferred
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
- Work in office and outdoor airport environments
- Ability to stand, walk, and lift to 50 pounds
- Ability to climb, kneel, crouch, or crawl
- Ability to work at heights
- Ability to use standard office equipment and computers
- Adequate vision and hearing to perform duties safely
COMPETENCIES
- Leadership & Navigation: Promotes organizational mission and goals and shows the way to achieve them
- Ethical Practice: Earns others’ trust and respect through consistent honesty and professionalism in all interactions
- Business Acumen: Aligns the direction, products, services, and performance of a business line with the rest of the organization
- Relationship Management: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect
- Consultation: Partners to identify and resolve complex or sensitive issues
- Critical Evaluation: Focuses on results and desired outcomes, how best to achieve them, and gets the job done
- Cultural Effectiveness: Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies and furthering the organization’s objectives
