Are you seeking an opportunity to provide outstanding care to the beloved pets of the Pacific Heights community? Look no further than the San Francisco Animal Medical Center (SFAMC). Our mission is straightforward – to be the kind of hospital we would entrust with our own pets. We are currently offering an exciting opportunities for individuals who wish to make a positive impact on the well-being of a community's pets and their owners. Join us in defining and delivering a 5-Star veterinary clinic experience.
Responsibilities:
Reporting to the Client Service Manager and collaborating with the entire hospital team, you will oversee and guide our Client Service Team, ensuring that every pet and their owner receives a stellar experience.
Qualifications:
- Passion for assisting both pets and their human companions
- Customer-centric mindset with a willingness to go the extra mile for pet parents
- Ability to communicate professionally and empathetically, both verbally and non-verbally, with clients and team members
- Flexibility to manage multiple tasks in a sometimes hectic environment with shifting priorities
- Strong sense of personal accountability and reliability
- Attention to detail
Benefits:
In addition to a competitive salary, we offer the following benefits:
- Medical
- Dental
- 401(k)
- Paid Time Off
- Continuing education support
- Pet discounts
Job Description:
- Supervise the Client Service Team, consisting of 15+ individuals (CSRs, Client Liaisons & Service Coordinators)
- Provide guidance, support, and training to team members
- Monitor and evaluate customer service interactions to maintain quality and adhere to company standards
- Analyze customer feedback and implement improvements for enhanced satisfaction
- Ensure team members are updated on hospital policies and protocols
- Handle escalated customer inquiries and complaints professionally and promptly
- Collaborate with other departments to resolve complex customer issues
- Develop and implement strategies to improve customer service processes and efficiency
- Conduct performance evaluations and provide feedback to team members
- Foster a positive work environment promoting teamwork and employee engagement
- Assist with interviewing and onboarding new Client Service team members
- Manage the Client Service team schedules and PTO requests
Requirements:
- Minimum of two years experience in a leadership or supervisory role
- Experience in a veterinary specialty or emergency clinic is strongly preferred
- Strong analytical, negotiation, and problem-solving skills
- Excellent communication skills, both verbal and written
- Demonstrated leadership abilities with experience in team supervision
- Ability to multitask, prioritize, and manage time effectively
- Proficient in computer skills
- Ability to quickly learn new software applications; ezyVet Software experience is a plus
If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to apply now!
Job Type: Full-time
Pay: From $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
