Herschend is seeking a steadfast and discerning Safety & Security Officer to help our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate embodies a calm, steady presence and a service-first mindset, understanding that the best security is felt more than seen. They know that true safety supports, not distracts from the connection, comfort, and joy of every guest experience.
Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.
The Safety & Security Officer at SongTeller Hotel will assist in all aspects of safety, security, and emergency preparedness for Dolly Parton’s SongTeller Hotel, featuring 245 guest rooms, two food & beverage entertainment venues, a market, and Dolly Parton’s Museum. This role helps create an environment where guests and hosts feel genuinely safe, welcomed, and cared for. Through proactive presence, attentive observation, and support of daily security operations, this position helps ensure that safety is seamlessly integrated into every aspect of the guest and team member experience.
With a calm, professional, and discerning presence, the Security Officer understands that the most effective protection is often subtle, intentional, and service-driven. The position supports the hotel’s safety and security operations by monitoring the property, responding to incidents, assisting with emergency readiness, and helping maintain compliance with applicable standards and brand expectations.
Success in this role requires sound judgment, clear communication, and the ability to build trust and foster collaboration across diverse teams and guest populations. The Security Officer demonstrates professionalism and consistency at all times, helping support a safe, welcoming, and elevated guest experience.
To achieve success in this role, one must drive results while adhering to our Heartspitality® culture.
SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!
