CSI Towing & Recovery, LLC is seeking a motivated and organized Dispatcher / Administrative Assistant to support our towing operations. This position combines dispatching responsibilities with administrative support and serves as a key communication link between drivers, customers, and management. This position is full time office hours Monday-Friday, 8am-5pm.
Responsibilities
Dispatch Operations:
- Coordinate and dispatch drivers for scheduled and emergency transportation requests
- Monitor status and provide updates to customers
- Track driver availability, and equipment utilization
- Communicate assignments and changes to drivers
- Have flexible availability to support a 24/7 dispatch operation.
- Maintain accurate dispatch records and information
Administrative Support:
- Answer and screening incoming calls and emails
- Assist with data entry, filing, and record management
- Prepare reports and customer documentation
- Support invoicing, billing, and customer service activities
- Maintain driver qualification and compliance records
Qualifications:
- Previous experience in dispatching, transportation, logistics, office administration, or customer service preferred
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office, Outlook, Excel, and web-based software
- Ability to work independently and make sound decisions in a fast-paced environment
- Knowledge of towing operations is a plus
- Clean background
- Reliable transportation
Desired Skills
- Strong attention to detail
- Professional customer service skills
- Ability to prioritize multiple tasks simultaneously
- Dependable and self-motivated
- Strong problem-solving abilities
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
