Client Service Representative (Intermediate) – Banking Operations & Payments
Location: New York, NY (Hybrid)
Employment Type: Contract
Interview Process: One Round (Virtual)
Work Authorization: Open to all work authorizations
Job Summary:
We are seeking an experienced Client Service Representative to join a leading global banking organization supporting Cash Clearing Services and Payments & Cash Management. This role is ideal for professionals with experience in banking operations, payment processing, client servicing, account management, and payment investigations.
The successful candidate will manage client inquiries, support account lifecycle activities, investigate payment issues, process ACH and check-related requests, perform reconciliations, and collaborate with internal operations, compliance, and technology teams to deliver an exceptional client experience.
Key Responsibilities:
- Manage the complete lifecycle of client accounts, including account opening, maintenance, and closure.
- Serve as the first point of contact for client inquiries, providing timely and professional support while escalating issues when necessary.
- Investigate payment-related issues from initiation through resolution, coordinating with internal stakeholders and providing regular client updates.
- Process and support check-related activities, including check deposits, returned items, in-clearing transactions, exception handling, and suspense account resolution.
- Support ACH operations, including drawdown authorizations, ACH returns, Notifications of Change (NOC), reversals, and client follow-up.
- Perform daily reconciliation of payment exceptions, suspense accounts, returned checks, and insufficient fund items, ensuring timely resolution.
- Complete audit confirmations and support regulatory, compliance, and internal control activities.
- Maintain accurate documentation of client requests, investigations, and operational activities.
- Participate in periodic operational controls, procedure updates, and process improvement initiatives.
- Collaborate with Operations, Compliance, Technology, and Business teams to resolve complex client and payment issues.
Required Qualifications:
- 2–6 years of experience in banking operations, payment operations, treasury operations, cash management, client service, or financial operations.
- Strong understanding of check processing, including deposits, returned items, stop payments, exception handling, suspense accounts, and reconciliation.
- Working knowledge of ACH processes, including ACH returns, reversals, Notifications of Change (NOC), drawdown authorizations, and client support.
- Experience investigating payment issues from intake through resolution.
- Strong reconciliation and problem-solving skills with the ability to identify root causes and resolve payment exceptions.
- Excellent verbal and written communication skills with a client-focused approach.
- Ability to manage multiple priorities in a fast-paced banking environment.
- Strong proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
Pay: $30.00 - $35.00 per hour
Work Location: Hybrid remote in New York, NY 10040
