Job Summary
We are seeking a friendly, professional, and organized Dental Front Desk Receptionist to join our team in Newport Beach. The ideal candidate is customer service-oriented, detail-focused, and committed to creating an exceptional patient experience from the moment patients walk through our doors.
Responsibilities
- Verify dental insurance eligibility and explain benefits to patients.
- Present treatment plans, explain recommended procedures, review financial options, and assist patients in scheduling treatment.
- Submit and follow up on insurance claims and pre-authorizations.
- Welcome patients and provide outstanding customer service.
- Answer incoming phone calls and respond to patient inquiries.
- Schedule, confirm, and coordinate patient appointments.
- Check patients in and out efficiently.
- Collect co-pays, balances, and process payments.
- Maintain accurate patient records in the practice management system.
- Present treatment plans and discuss financial options with patients.
- Coordinate referrals and communication with specialists.
- Maintain a clean, organized, and professional reception area.
- Support the clinical team with administrative tasks as needed.
- Ensure compliance with HIPAA and office policies.
Requirements
- Minimum of 5 years of dental front office experience preferred.
- Proven experience in a dental office; dental clinic experience is highly preferred.
- Familiarity with Dentrix Ascend is a plus.
- Strong knowledge of dental billing and coding.
- Excellent customer service skills with a professional phone manner and strong communication abilities.
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
- Knowledge of patient confidentiality policies to ensure compliance with HIPAA regulations.
Benefits
- 401k retirement plan
- Performance Bonus
- Paid Sick Day
This role is ideal for someone who enjoys building relationships with patients, thrives in a fast-paced environment, and takes pride in delivering exceptional service in a professional dental practice.
Pay: $29.00 - $35.00 per hour
Experience:
- Dental receptionist: 5 years (Required)
Work Location: In person
