Wil-O-Paw Animal Hospital invites you to join a supportive medical community dedicated to delivering high-quality small animal care in Coloma Charter Township, MI. We are proud to be an AAHA Accredited practice, a distinction reflecting our unwavering commitment to the highest standards of veterinary excellence. Our dedication to our patients is reflected by our outstanding 4.8-star Google rating, demonstrating the deep trust we have earned from the local pet owner community. If you are looking for a place where patient advocacy and medical rigor are standard, this is where you will do your best work. Joining our team means stepping into a culture built for success. We believe strongly in providing the tools and mentorship necessary for every teammate to grow professionally. As part of a larger network of hospitals, you will have access to unparalleled resources, including educational programs designed to help both credentialed technicians and veterinarians achieve their specific career goals. We maintain programs that foster upward mobility, allowing dedicated teammates to move into leadership roles or receive specific assistance in specialty preparation, ensuring you can always see a path forward in your career. We are committed to maintaining an exceptional level of medical service for our small animal patients. When complex cases arise, you benefit immediately from the support structure around you. Veterinarians have direct access to internal specialty consultation support to ensure the most comprehensive diagnostic and treatment plans are created for optimal outcomes. For all teammates, we focus on efficient, supportive workflows that allow you to concentrate entirely on patient care, not administrative burdens. We provide the facility and technological support required to practice modern, impactful veterinary medicine. Coloma Charter Township offers a peaceful, welcoming community setting located near the scenic areas of Western Michigan. This location provides an excellent balance of small-town charm and accessibility to beautiful landscapes, offering opportunities for outdoor recreation and relaxation after your busy shift. When you choose to make your career home here, you gain immediate access to a friendly, appreciative community that actively supports their local veterinary hospital, ensuring a positive work environment both inside and outside the clinic walls.
As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.
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Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
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Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
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Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
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Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
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Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
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Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.
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A high school diploma or equivalent.
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A genuine love for animals and a passion for delivering exceptional client service.
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A friendly, personable, and empathetic demeanor.
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Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
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Excellent written and verbal communication skills.
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Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
A competitive hourly rate based on your experience, plus a comprehensive benefits package.
Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.
For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.
Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.
Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.
Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [email protected] with your request and contact information.
EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
