The Practice Manager I is responsible for the overall leadership and day-to-day operations of an assigned physician network office, managing three to four healthcare providers at one site or two to three providers across multiple sites. This role collaborates closely with physicians, mid-level providers, staff, and internal service lines—including pharmacy and specialty care—to support effective clinical operations and community engagement.
The Practice Manager II oversees facility operations to improve utilization and maintain operational efficiency, supervises and recruits clinical and clerical staff, assigns duties, and establishes work schedules. This position ensures staff are properly trained in their job functions and in compliance with new regulations and requirements, manages financial goals to support practice viability, oversees clinical and administrative inventory, and maintains records while coordinating facility repairs through property management.
Supervisory Responsibilities:
Directly supervises all assigned clinical and clerical staff
Job Duties:
Ensure day-to-day business is handled according to office and medical guidelines.
Develop and maintain effective working relationships and communication with health center departments/staff such as but not limited to Medical Director, Senior Management, Chief Nursing Officer, Business Office, Information Support, Quality Improvement, Risk Management, Pharmacy, Behavioral Health, Diabetes Case Management, HIV Case Management, Specialty Care.
Hire, train, supervise, evaluate and discipline staff.
Develop and maintain effective working relationships and communication with
external organizations, community partners, vendors, etc.
Manage staff schedules and coverage.
Monitor provider schedules and daily patient flow.
Receive and resolve patient complaints.
Ensure supplies and purchases are adequate to support the provision of quality care in a fiscally responsible manner.
Represent the organization and practice site in the community in a positive manner.
Maintain updated records such as but not limited to OSHA, PHS, CDC, PCMH, BCCCP.
Participate/support quality improvement and patient-centered medical home activities.
Monitor and submit payroll timely.
Triage patients.
And other duties as assigned
Education: High school diploma required. Bachelor’s degree in related field, three to five years’ related experience, including clinical management and/or training; or equivalent combination of education and experience.
Experience: One or more years’ experience in physician practice management. Three years of supervisory experience. Three years of ambulatory care experience.
Certification(s): None
Minimum Qualifications: Must be able to sit, stand and walk for long periods of time. Able to read and understand the English language. Able to effectively maintain confidentiality of records and communicate with all levels of personnel. Knowledge and understanding of Age-Specific Care. Familiarity with Quality Improvement activities. Experience in out-patient care. Current Basic Life Support certification.
Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
Additional skills preferred: Proficient in use of all computer software utilized in practice
Other Duties: Other duties as assigned.
Physical Demands and Work Environment:
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
Ability to work in a stationary position 50% of the time
Occasionally moves about inside the office to access file cabinets, office machinery, etc.
Occasionally operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
Ability to hear pages, bells, and phone system
Ability to lift up to 50 pounds
